Janitorial Operations Manager | Full Time-Flexible Schedule | Bartlett, TN | Job # 1800 (Service Operations)

ServiceMaster Facilities Maintenance is a locally owned and independently operated ServiceMaster Clean® franchise providing commercial janitorial and facility support services throughout the United States.

Founded in 2005, we proudly maintain more than 30 million square feet of commercial facilities every day across multiple states, serving schools, offices, industrial facilities, healthcare environments, distribution centers, and other commercial properties.

Our success is built on dependable people who take pride in delivering quality service. Whether you're beginning your career or bringing years of experience, you'll find opportunities to grow with a company that values integrity, teamwork, safety, and customer service.

Positions are available in multiple markets. Please review the job title and location to ensure the position matches the area where you are seeking employment.

The Janitorial Operations Manager is responsible for overseeing multiple client locations within an assigned market, ensuring consistent service delivery, operational efficiency, and workforce performance. This role provides leadership to Supervisors and frontline teams while maintaining accountability for staffing, service quality, and client satisfaction.

The Operations Manager is responsible for managing a portfolio of accounts and ensuring all assigned locations operate in alignment with company standards and client expectations.

Oversee daily operations across multiple janitorial service locations

Ensure consistent execution of service standards across all sites

Conduct site visits, inspections, and operational audits

Identify and resolve operational issues across locations

Supervise and develop Operations Supervisors

Support hiring, onboarding, and training across assigned locations

Monitor staffing levels, turnover, and workforce performance

Enforce company policies and oversee performance management

Serve as primary operational contact for assigned client accounts

Maintain strong client relationships and ensure satisfaction

Address escalated service concerns and ensure resolution

Ensure compliance with company policies, safety standards, and client requirements

Monitor operational metrics and performance indicators

Provide reporting and updates to senior leadership

High school diploma or equivalent

3–5 years of operations, supervisory, or management experience

Experience managing teams in a service-based environment

Strong leadership, communication, and problem-solving skills

Janitorial or facilities maintenance industry experience

Experience managing multiple locations or accounts

Bilingual (English/Spanish) a plus