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J. P. Morgan Wealth Management - Advisor Onboarding Associate

JPMorgan Chase
Ohio, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
excel

Full Job Posting

Job Responsibilities

  • Serve as the primary point of contact for advisors and field management throughout the Advisor Onboarding Program.
  • Host onboarding calls to explain program expectations, licensing requirements, timelines, study resources, testing deadlines, and exam-attempt guidelines.
  • Initiate securities registration, insurance licensing, carrier appointment, and related onboarding activities for assigned advisors.
  • Coordinate with Recruiting, Human Resources, Licensing and Registration, Technology, and field leadership to deliver a consistent onboarding experience.
  • Order licensing study materials and develop study calendars that support completion of required coursework and exam preparation.
  • Schedule licensing examinations within required time frames and administer applicable retest policies and procedures.
  • Monitor advisor progress against study plans, testing deadlines, and onboarding requirements, escalating risks or issues to management when appropriate.
  • Connect advisors with tutoring, vendor support, tools, and other resources available throughout the licensing and registration process.
  • Manage hardware and software requests, track technology deployment, coordinate installation and setup, and resolve readiness issues.
  • Maintain established service-level requirements and communicate clear expectations, deadlines, and status updates to advisors and field management.
  • Partner with internal teams to resolve onboarding issues and implement process, efficiency, and control improvements.

Required Qualifications, Capabilities, and Skills

  • Minimum of three years of experience in the brokerage or financial services industry.
  • Experience coordinating multiple activities, deadlines, and stakeholder communications within an onboarding, licensing, operational, or comparable program.
  • Knowledge of securities registration or insurance licensing processes, including licensing documentation, exam scheduling, or related regulatory requirements.
  • Experience communicating procedural requirements, timelines, and status updates to employees, managers, and business partners.
  • Ability to monitor progress against established plans, deadlines, and service-level requirements.
  • Ability to identify, document, and escalate operational issues and risks.
  • Experience analyzing data or trends to support decisions and process improvements.
  • Experience creating process, procedure, or program documentation.
  • Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
  • Ability to coordinate work across multiple business teams and manage competing deadlines.
  • Ability to perform the responsibilities of the role with attention to accuracy and established procedures.

Preferred Qualifications, Capabilities, and Skills

  • Bachelor’s degree.
  • Experience supporting advisor or banker onboarding and licensing programs.
  • Working knowledge of the Financial Industry Regulatory Authority Form U4 process, Series 7 and Series 66 examination scheduling, and life and health insurance licensing.
  • Experience coordinating insurance carrier appointments.
  • Experience supporting process improvement or operational control initiatives.
  • Proficiency in Microsoft Visio.
  • Familiarity with Chase Wealth Management or J.P. Morgan Securities business operations.

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