ITOM Expert-Intune Engineer
Skills
About This Role
Overview
- Device enrollment
- : Configuring and managing the process for corporate-owned and bring-your-own-device (BYOD) devices to be enrolled into Intune.
- Compliance policies
- : Creating and enforcing policies to ensure devices meet organizational security standards before they can access corporate resources.
- Configuration profiles
- : Using configuration profiles to standardize settings, Wi-Fi connections, and certificates across devices.
- Application lifecycle management
- : Managing the deployment, updates, and retirement of applications on managed endpoints.
- Security management
- : Integrating Intune with other Microsoft security tools like Defender for Endpoint and Conditional Access to enforce a Zero Trust security model.
- Troubleshooting
- : Diagnosing and resolving issues related to policy syncing, enrollment, application deployment, and device connectivity.
- Monitoring and reporting
- : Using Intune's reporting and analytics features to gain insights into device health, compliance, and overall endpoint security posture.
- ITSM integration
- : Connecting Intune with IT Service Management (ITSM) platforms like ServiceNow.
- This allows for automated synchronization of device and software information, enriching a Configuration Management Database (CMDB) and improving incident and asset management.
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