IT & Workplace Operations Lead

About the Role

Employee IT

• Provide internal IT support across Mac and Windows devices, applications, accounts, authentication, peripherals, and connectivity.
• Own onboarding and offboarding, including computers, accounts, permissions, physical access, equipment recovery, and secure access removal.
• Administer MDM/RMM, patching, encryption, endpoint protection, software deployment, remote management, and remote lock or wipe.
• Maintain hardware inventory and manage purchasing, configuration, repairs, replacements, shipping, returns, and lifecycle planning.
• Administer Google Workspace, Slack, Notion, 1Password, Microsoft 365, Apple Business Manager, VPN, and other SaaS applications.
• Manage accounts, groups, permissions, licenses, MFA, SSO, application access, and technical documentation.

Office Technology

• Own internet, Wi-Fi, networking, conference rooms, TVs, displays, AV equipment, printers, shared devices, and workplace technology.
• Manage door and badge access, security cameras, and other physical-security technology with internal teams and outside specialists.
• Prepare and test conference rooms, AV, TVs, cameras, microphones, and presentations for meetings and events.
• Coordinate ISPs, network engineers, low-voltage contractors, security vendors, and other specialists for onsite issues.
• Support office moves, expansions, installations, and other technology projects.

Workplace Operations

• Serve as the day-to-day workplace contact for the Bolingbrook office and warehouse.
• Manage workplace vendors for cleaning, snacks, beverages, office services, maintenance, and other third-party services.
• Keep office, kitchen, shared supplies, storage areas, meeting rooms, and workspaces organized and functional.
• Coordinate repairs, maintenance, office moves, furniture changes, deliveries, installations, visitors, meetings, and company events.
• Automate and simplify workplace operations such as inventory, ordering, vendor management, and employee requests.

Automation and Security

• Use AI tools and build workflows with AI agents, APIs, scripts, integrations, and automation platforms.
• Automate provisioning, onboarding, offboarding, support, inventory, documentation, reporting, ordering, and other repetitive processes.
• Partner with managed IT and security specialists on endpoint security, EDR/MDR, networking, vulnerability management, monitoring, and incident response.
• Maintain MFA, encryption, patching, endpoint protection, device management, system inventories, and other baseline controls.
• Support SOC 2 and other compliance work and hold vendors accountable for quality, responsiveness, timelines, and outcomes.

Qualifications

• 3-7 years of experience in IT operations, systems administration, technical support, security operations, technical operations, or a hands-on technology environment.
• Hands-on experience with Mac and Windows environments, endpoint management, identity and access, SaaS administration, and basic networking.
• Ability to automate work using scripting, APIs, AI agents, integrations, or low-code/no-code tools.
• Willingness to work with physical equipment and troubleshoot problems onsite.
• Strong organization, responsiveness, follow-through, resourcefulness, and ability to learn unfamiliar systems.
• Bonus experience includes Google Workspace, MDM/RMM, EDR, identity systems, SOC 2, MSP management, office networking, or physical-security systems.

Workplace Details

• The role supports Formic's Bolingbrook office and warehouse and includes onsite troubleshooting and physical equipment work.

Compensation

• The stated salary range is USD 90,000-120,000 yearly.

About Formic