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IT Technologist

Oak Ridge National Laboratory
Oak Ridge, USA
Junior · 2–3 years experience
Onsite
Discovered 1 weeks ago
linuxservicenow

Full Job Posting

Basic Qualifications

  • AS degree in technology or a similarly related field of study and 2-3 years of aligned experience is required for consideration. An overall combination of equivalent education and experience may be considered. In-depth knowledge and demonstrated support ability for Macintosh and Windows platforms in an enterprise environment. Experience providing white glove support for executive staff. Prior experience working helpdesk and field support. Ability to: Identify and resolve technical issues working independently or as part of a team. Communicate clearly to technical staff and end-users either in-person, over the phone, or in writing. Handle constantly evolving tasks, ability to multitask effectively and to exercise patience and professionalism during stressful situations. Work with minimal direct supervision. Provide support to end users using remote support tools Provide both remote and deskside support. Advanced computer desktop and helpdesk support abilities.

Preferred Qualifications

  • A BS in a technology, science, business, or a related field of study and a minimum of 6 years directly related experience. Advanced analytical and problem-solving skills including the ability to visualize a problem or situation and think abstractly to solve it. A friendly, helpful demeanor with strong interpersonal skills and a collaborative approach. Share knowledge and mentor less-experienced personnel. Experience diagnosing network issues. Experience working in an ITIL environment. Knowledge of the ServiceNow ITIL management system. Knowledge and experience working with ORNL-supported software: Microsoft products (Visio, Project); Adobe; Cylance AV; Entrust; etc.). Solid grasp and experience with software used for issue and problem identification (Elastic and/or SolarWinds). Ability to provide basic to intermediate support for Linux operating systems, specifically RedHat. Familiarity and knowledge of ORNL networking systems. In-depth knowledge in ORNL’s computing environment. Special Requirements: Visa sponsorship is not available for this position. For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required. Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. About ORNL: As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation. ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience. Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts. This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired. We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment. If you have trouble applying for a position, please email [email protected]. ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.

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