IT Techno-Functional CRM Specialist

Overview

• Apply low-code/no-code development skills with Microsoft Power Platform, Dynamics 365, Azure, and data analytics technology to deliver solutions to QFZ Business users.
• Work independently or with the application team on a variety of aspects of Power Platform development and implementation projects including requirements definition, design, configuration, customization, testing, integration, analytics and reporting, and support.
• Analyze and understand QFZ business processes, objectives, and challenges and then help implement solutions to address these.
• Conduct functional workshops with QFZ stakeholders, and design appropriate solutions.
• Work with the application team to develop Power Platform offerings that can be delivered to multiple QFZ business users.
• Ensure the implementation of best practices based on Microsoft Dynamics 365 standards and supported configuration/ customizations.
• Maximize usage of Dynamics 365 CRM OOB features and provide technical design or develop/customize solution approach for identified gaps.
• Build, configure and maintain Dynamics 365 CRM QFZ Investor Portal components (Security roles, views, forms, Business rules…).
• Manage Dynamics 365 CRM QFZ Investor Portal Business Processes and Requests engine.
• Configure Dynamics 365 CRM QFZ Investor Portal Process templates, steps, price items and documents.
• Generate reports in Dynamics 365 CRM.
• Manage Dynamics 365 CRM – QFZ Investor Portal plugins, eservice framework and other components.
• Manage Power Apps Investor portal (Web files, attributes, web forms, web pages…)
• Manage Dynamics 365 solution deployment and environments.
• Design workflow processes using Power Automate.
• Design, maintain and support solution integrations.
• Conducting meetings with stakeholders.
• Gathering requirements and identifying business needs.
• Evaluating technical proposals.
• Ensuring application security policies are applied.
• Providing technical and business support on different QFZ power platform solutions.
• Help to stay up to date with latest technology and best practices.

Required Skills And Competencies

• Extensive experience in Microsoft Power Platform – MS PowerApps, Power Automate, Power BI, Dynamics 365 CRM and Data verse
• Experience in analysis, design, development, testing and implementation of enterprise scale apps.
• Experience developing different PowerApps solution models (canvas, model driven, portal) as well as enhancing existing apps.
• Proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must.
• Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation.
• Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutions.
• Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows).
• Understanding PowerApps formulas and development methods.
• Experience automating business processes with Power Automate.
• Knowledge of Azure DevOps is a plus.
• Ability to create custom connectors for Power Automate.
• Experience with API or rest services integrations.
• Good knowledge of Azure Platform (Azure App Service, Enterprise Application).
• Experience in Business Analysis and Process Mapping.
• Experience with end user stories and customer journeys.
• Experience with Agile methodology / Scrum master.
• Excellent Project Management Experience.
• Experience with Process Improvement/Management.
• Must be well versed with documentation best practices.
• Experience in software integrations.
• Excellent Communication skills.
• Must have teamwork spirit.
• Excellent time management skills.
• Extensive experience in Software Development Life Cycle.
• Excellent problem-solving skills.

Qualifications

• Bachelor’s degree
• 7+ years of experience
• Microsoft Dynamics 365 CRM Certification.

• Microsoft Power Platform Certification (Preferred)

Education

• Bachelor's (Preferred)

Experience

• T Techno-Functional CRM Specialist: 7 years (Preferred)

Language

• English (Preferred)

• Microsoft Power Platform (Preferred)

• QID (Preferred)