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IT Technician - VT - Hybrid

Blue Mantis
Vermont, USA
Full-time
Mid Level
Hybrid
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
  • Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
  • Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
  • Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
  • Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS

Skills, Knowledge and Expertise

  • 3-5 years of IT experience working remotely or onsite supporting end users.
  • Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
  • Supporting HP, Dell, Intel, or Lenovo client and server hardware
  • Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
  • Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
  • Strong knowledge of Active Directory, Group Policies, DNS, DHCP
  • Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.

• Microsoft 365 Administration

  • Wireless experience managing and supporting autonomous and managed access points.
  • Minimum of 1 year of experience in a customer service or office support role.

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