IT Technician Supervisor

About the Department

Brunswick County is looking for an IT Technician Supervisor to join our Information Technology (IT)

to perform routine to complex technical work in the design, maintenance, and troubleshooting of computer software, hardware, and mobile devices for County departments and employees. Supervising a team of IT Technicians, the IT Technician Supervisor will: respond to complex technical issues surrounding desktop, laptop, and mobile devices, Windows based, iOS and Android Operating Systems; install software; follow work through to appropriate resolution; serve as senior level technical support for other IT Technicians and staff on hardware and software issues; and provide day-to-day leadership, guidance, and oversight to IT Technicians, ensuring high quality service delivery and adherence to departmental standards. Work includes: Mentoring and developing Technicians through coaching, training, goal setting, and providing regular performance feedback. Coordinating task assignments, monitoring workload distribution, and supporting Technicians in resolving complex technical issues. Assisting with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software. Serving as the system administrator of electronic service request (ticketing) system. Serving as the department liaison with third party vendor of Managed Services for IT Service Desk. Serving as the asset manager of County owned computer hardware and ensuring that equipment is barcoded and accurately captured in department asset management system. Managing cellular inventory and ensuring mobile devises are enrolled in Mobile Devise Management (MDM) as appropriate. Working with other third-party vendors for support with computes, printers, and other peripheral equipment under warranty. Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and maintaining images for hardware set-up. Maintaining computer hardware, software, peripheral equipment, and installing computer cabling. Providing reports to IT management as required. Serving as audio/visual technical resource for Board of County Commissioners Meetings and other County Meetings/Courthouse meetings as needed. The successful IT Technician Supervisor will: consistently provide exemplary end user support and assistance with a customer centric focus on service delivery; fully embrace and adhere to department policies and procedures on Information Technology Infrastructure Library (ITIL) based methodologies and tools (i.e., Change Management, Service Catalog, etc.); actively engages in the department’s agile-based project management (SCRUM) methodology and procedures. If you are a strong people leader who is technically savvy, customer focused, and an analytical problem solver who can use independent judgement and take initiative to get the job done, we’d love to hear from you! This position reports directly to the IT Deputy Director.

• Mentoring and developing Technicians through coaching, training, goal setting, and providing regular performance feedback.
• Coordinating task assignments, monitoring workload distribution, and supporting Technicians in resolving complex technical issues.
• Assisting with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software.
• Serving as the system administrator of electronic service request (ticketing) system.
• Serving as the department liaison with third party vendor of Managed Services for IT Service Desk.
• Serving as the asset manager of County owned computer hardware and ensuring that equipment is barcoded and accurately captured in department asset management system.
• Managing cellular inventory and ensuring mobile devises are enrolled in Mobile Devise Management (MDM) as appropriate.
• Working with other third-party vendors for support with computes, printers, and other peripheral equipment under warranty.
• Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and maintaining images for hardware set-up.
• Maintaining computer hardware, software, peripheral equipment, and installing computer cabling.
• Providing reports to IT management as required.
• Serving as audio/visual technical resource for Board of County Commissioners Meetings and other County Meetings/Courthouse meetings as needed.

Bachelor’s degree in computer science, information systems, or a closely related field AND five (5) years of related hardware and software applications experience; OR an equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job. Supervisory experience is preferred. NC or SC driver license required. Ability to achieve and maintain appropriate Criminal Justice Information Services (CJIS) Security level certification. Familiarity with Windows, iOS and Android operating systems, Active Directory, Mobile Device Management, multi-factor authentication, and Microsoft Office Products is also required. Physical Requirements Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

• NC or SC driver license required.
• Ability to achieve and maintain appropriate Criminal Justice Information Services (CJIS) Security level certification.
• Familiarity with Windows, iOS and Android operating systems, Active Directory, Mobile Device Management, multi-factor authentication, and Microsoft Office Products is also required.

Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit https://www.brunswickcountync.gov/benefits to see more detailed information on benefits. Brunswick County offers the following benefits: Vacation Leave Sick Leave Petty Leave Paid Holidays Longevity Pay Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance

• Vacation Leave Sick Leave Petty Leave Paid Holidays Longevity Pay Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Sick Leave Petty Leave Paid Holidays Longevity Pay Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Petty Leave Paid Holidays Longevity Pay Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Paid Holidays Longevity Pay Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Longevity Pay Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Health Insurance 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• 401 (k) Plan 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• 457 Deferred Compensation Plan Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Term Life Coverage Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Long Term Disability Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Short Term Disability Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Flexible Spending Accounts Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Vision Insurance Universal Life Insurance Critical Illness Tuition Assistance
• Universal Life Insurance Critical Illness Tuition Assistance

• Tuition Assistance

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• Less than 1 year
• Between 1 and 2 years
• Between 2 and 5 years
• 5 or more years