IT Technician

• Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
• Process onboarding and offboarding tasks for new hires and employee departures
• User account creation
• System setup and deployment using a standardized imaging tool
• Physical setup of IT hardware for internal customers
• Perform software installations for core and add-on applications
• Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary

• Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
• Process onboarding and offboarding tasks for new hires and employee departures
• User account creation
• System setup and deployment using a standardized imaging tool
• Physical setup of IT hardware for internal customers
• Perform software installations for core and add-on applications
• Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary

Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry.

In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant.

The base annual salary hiring range for this position is $51,000-$67,500

• The ideal candidate should have some experience in the IT Field (2+ years)
• Strong computer troubleshooting skills in a wide variety of Microsoft based products (Windows 10/11, Windows Server, Microsoft Office 365, MS Office)
• Basic understanding of LAN/WAN concepts and networking such as IP, VPN, DNS, DHCP, and associated troubleshooting
• Must demonstrate excellent customer service skills
• Strong communication skills, oral and written
• Must thrive in a team environment and demonstrate effective team interaction
• Must have strong organizational, priority, and time management skills with the ability to multi-task
• Ability to work in a fast-paced environment with shifting priorities
• Possess self-initiative and motivation to work without requiring strict supervision
• Ability and desire to learn new skills quickly
• Ability to determine severity and priority of an issue, know when to escalate or hand-off
• Ability to maintain a calm and patient demeanor when working with end users
• BS in MIS/CS/Engineering or equivalent
• Currently possess or are working on at least 1 certification (A+, Net+, Microsoft MTA, etc..) or relevant industry experience