IT Technician - Information Technology
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Key skills for this role
About the Role
Responding to queries on the phone, email, chat, in person, or through remote access. Assists with IT ticketing system (closing, delegating, and following up on issues). Assists with the paperwork for equipment requests and returns.
Key Skills for This Role
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Overview
Responding to queries on the phone, email, chat, in person, or through remote access.
Assists with IT ticketing system (closing, delegating, and following up on issues).
Assists with the paperwork for equipment requests and returns.
Technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users and other staff on troubleshooting and diagnosing problems.
Running reports and analyzing common complaints and problems.
Performing required maintenance of Server Rooms.
Basic end-user troubleshooting- Hardware & Software in Windows environment: Gmail Business Suite Administration.
Microsoft Office 365 Administration.
Altigen Phone System.
Surveillance System.
Gmail Business Suite.
Windows OS.
RPMS and Vue Centric EHR software.
Toning and running Ethernet cables.
Other duties as assigned to maintain and enhance the operation of the department.
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