IT Technician I

Role overview

Core functions

• Answer calls and chats about technical issues and service requests in a high-volume environment.
• Coordinate customer support, project resources, communication between facility staff and IT, and service updates.
• Work with customers, support services, and vendors on project specifications and IT or facility project support.
• Prioritize and schedule service requests, assign technical resources, and document actions in tracking systems.
• Support major IT and facility projects and identify customer-focused solution options.
• Prepare vendor quotes and purchase requisitions, obtain approvals, and track orders through delivery.
• Manage IT procurement and follow asset, order, and stock management procedures.

Candidate qualifications

• General knowledge of information technology and healthcare.
• Strong communication and presentation skills for technical and non-technical audiences; ability to work across facilities and organizational levels.
• A bachelor's degree and 2+ years in technology support are described as ideal qualifications.
• Post-offer occupational health physical assessment, drug screen, and background check are required.

Schedule

• The description states a 40-hour weekly schedule, normally 7:00 AM–5:30 PM Wednesday through Saturday, with holiday shifts as needed.
• Day-shift training typically lasts 6–8 weeks; the ongoing schedule is determined by call demand and reviewed annually.
• The service desk operates 24/7/365.

Workplace

• Remote work is available only to candidates living in Arizona, California, Colorado, Nebraska, Nevada, or Wyoming.

Compensation

• Hourly pay is listed as USD 23–34.

Staffing-service details

• Registry/per diem opportunities have no guaranteed hours and do not include a medical benefits package.
• Listed offerings include paid orientation, weekly pay, 403(b), an employee assistance program, wellness program, and discounts.