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IT Technician I (Onsite - Olympia)
Intelligent Technical Solutions
Olympia, USA
Full-time
Entry
Onsite
USD 20.33-26.47 hourly / hour
Discovered 3 weeks ago
WindowsMac OSOffice 365AdobeActive DirectorySAGE ERP
Key Skills for This Role
WindowsMac OSOffice 365AdobeActive DirectorySAGE ERP
Full Job Posting
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic networking troubleshooting related to desktop connectivity.
- Answer incoming Quick Fix calls from clients.
- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Prior experience in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
- Utilization: The percentage of time that you are on the clock and billing time to client tickets.
- CSAT: Scores filled out by clients using the rating system in tickets.
- Quality Score: Assessments performed by the training and quality team.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
- Medical Insurance Plan.
- Dental & Vision.
- Life Insurance.
- Disability Coverage.
- Paid Time Off (starts at 15 days per year).
- Maternity/Paternity Leave.
- Paid US Holiday.
- Retirement Plan.
- Salary Advancement/Loan.
- Health & Wellness Program.
- Company-paid training and certification.
- Supplemental Life Insurance (Employee-paid).
- Supplemental Health Plans (Employee-paid).
About Intelligent Technical Solutions
IT Services & Consulting370 employeesFounded 2003
Private U.S. managed IT and cybersecurity provider serving small and mid-sized businesses.
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