IT Technician – Field Support (Native Arabic , fluent English)

Company Introduction

Job Overview

Work Arrangement

• The position is full-time and on site.
• Technicians will travel between assigned locations and perform field tasks as required.

Key Responsibilities

• Provide first- and second-line technical support for IT systems and equipment.
• Diagnose hardware, software, Windows, and connectivity issues.
• Support POS, payment terminals, peripherals, CCTV, digital signage, networking, structured cabling, and UPS equipment.
• Perform preventive maintenance, equipment inspections, hardware replacements, installations, testing, and commissioning.
• Manage incidents, escalations, asset records, spare parts, stocktaking, tagging, and inventory reconciliation.
• Support device provisioning, imaging, enrollment, endpoint configuration, and Microsoft 365 or Entra ID access requests.
• Maintain technical documentation and follow IT security policies, operational standards, and customer procedures.

Mandatory Requirements

• Minimum five years of relevant IT field-support experience.
• Diploma or bachelor's degree in IT or a related field, or equivalent verifiable experience.
• Hands-on IT technical-support and troubleshooting experience.
• Experience with Windows, hardware, peripherals, and end-user devices.
• Basic networking troubleshooting knowledge.
• Fluency in spoken English and Arabic.
• Ability to work on site, travel between assigned locations, and perform field tasks including work at height when required.
• Ability to pass background screening and obtain airport security access, subject to approvals.
• Professional appearance and conduct suitable for a customer-facing airport environment.

Technical Skills

• Retail POS systems and payment terminals are required; Oracle XStore experience is strongly preferred.
• CCTV, digital signage, structured cabling, network troubleshooting, and UPS support are required.
• Microsoft 365, Windows endpoints, and operating-system administration are required.
• Microsoft Intune or ManageEngine Endpoint Central may be used.
• ManageEngine ServiceDesk Plus or a similar ITSM platform may be used.
• CompTIA A+, Network+, or an equivalent industry certification is preferred.

Employment Conditions

• Salary, benefits, working hours, and other employment conditions will be discussed with shortlisted candidates.