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IT Technical Support

Fortune Brands Innovations
Las Vegas, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago
servicenow

Full Job Posting

Knowledge/Skills:

  • Experience handling IT service desk issues, specifically around MS Windows desktops.
  • Experience with Microsoft Active Directory and basic understanding of account management.
  • Experience with printers and barcode scan devices.
  • Demonstrated troubleshooting experience.
  • Mobile device support experience (application installation, email configuration, etc)
  • Computer hardware repair and restoration experience.
  • Abilitity to diagnose and work with Windows 11 operating system devices.
  • Experience with ITIL and the use of in house ticketing systems.
  • Experience using ServiceNow or an equivalent ticketing system.
  • Customer service oriented with proven experience.
  • Solid Communication Skills
  • Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
  • At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
  • Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.
  • Equal Employment Opportunity
  • Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
  • Reasonable Accommodations
  • Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.
  • Important Notice: Protect Yourself from Fraudulent Job Postings
  • To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.
  • Fortune Brands Innovations (NYSE: FBIN) is an industry-leading home, security and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.
  • We are building a company that is determined to win, and we are clear about how: strong brands, great people, and disciplined execution.
  • You'll join a team that puts customers first, keeps its commitments, and cuts through complexity to deliver meaningful results.
  • If you're looking for an opportunity to make an impact and help shape what's next for our iconic brands, we'd love to meet you. Apply now.
  • Explore life at Fortune Brands here.

Qualifications

  • Minimum of Associates Degree in IT/IS related discipline
  • 2+ years of work experience in service desk support and desktop support
  • 2+ years of IT Desktop and Device problem solving experience
  • 2+ years of customer service experience
  • Experience handling IT service desk issues, specifically around MS Windows desktops.
  • Experience with Microsoft Active Directory and basic understanding of account management.
  • Experience with printers and barcode scan devices.
  • Demonstrated troubleshooting experience.
  • Mobile device support experience (application installation, email configuration, etc)
  • Computer hardware repair and restoration experience.
  • Abilitity to diagnose and work with Windows 11 operating system devices.
  • Experience with ITIL and the use of in house ticketing systems.
  • Experience using ServiceNow or an equivalent ticketing system.
  • Customer service oriented with proven experience.
  • Solid Communication Skills

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