IT technical support engineer
Role Overview
Full-time, on-site IT Technical Support Engineer role based in Dubai, United Arab Emirates.
Provides hands-on support to internal users and helps maintain reliable, efficient technology infrastructure.
Key Skills for This Role
Full Job Posting
About the company
The description identifies XDRON as a drone and robotics solutions company working across inspection, logistics, surveillance, and industrial automation.
Role overview
Full-time, on-site IT Technical Support Engineer role based in Dubai, United Arab Emirates.
Provides hands-on support to internal users and helps maintain reliable, efficient technology infrastructure.
Responsibilities
- Diagnose and resolve hardware, software, and network issues; manage help desk requests.
- Install and configure workstations and peripherals; perform system administration and maintain accounts and access controls.
- Monitor systems, apply updates and patches, and follow security and backup procedures.
- Document solutions, support IT projects, and collaborate across teams.
Qualifications
- Strong technical support, help desk, ticket handling, user assistance, and troubleshooting skills.
- Relevant bachelor's degree or diploma in IT, Computer Science, or a related field.
- Experience with Windows and/or Linux, endpoint security tools, and basic networking including TCP/IP, DNS, and DHCP.
- Strong communication, customer focus, prioritization, independent work, and collaboration skills.
Preferred qualifications
- CompTIA A+, Network+, or Microsoft/ITIL credentials are advantageous.
- Robotics, drone, or industrial technology experience is advantageous.
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