IT Technical Account Manager (Minnesota/Wisconsin)

Responsible for maintaining a relationship with the decision-making contact at each client assigned to them.

Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.

Act as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.

Lead the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients.

Explain risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability.

Respond to client communications within the the ITA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner or advising a client of an expected timeline or future meeting where they will address the client’s need.

Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them.

Understand and provide the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client.

Help the client understand where further alignment to our solutions improves their business outcomes.

Schedule and lead quarterly client calls to ensure alignment with standards, review progress and roadmap, define next steps, and obtain approval on outstanding items. During quarters without a Strategy Meeting, ensure all assigned clients receive these calls.

Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.

Identify areas where new technology solutions are needed by clients or capture where other internal teams identify that need.

5+ years of solid business experience (Technical Account Manager experience preferred)

2+ years working in an IT industry or technical experience. Managed Services Provider experience preferred.

Bachelor’s degree or equivalent experience

Degrees, certifications or other designations in relevant technology or business education is an asset. (Ex. ITIL, Microsoft MCP, business management degree with an IT focus, ITCP)

Proven ability in relationship building, data analysis, consultative selling and collaboration

Experience with municipal clients/leaders a strong asset

Go Beyond – you take that extra step to create moments that are unexpected but appreciated.

Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.

Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.

Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.

Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.

Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.

People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.

Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. What we expect to pay for the role: $60,000.00 - $70,000.00 USD