IT Systems Analyst
Role Overview
Supports the continued development, effective use, and improvement of systems across the group.
Acts as a link between business users and IT to help keep core systems stable, documented, configured, and aligned with business needs.
Reports to the IT Systems Manager.
Systems include Sage X3 ERP, Datalinx WHMS, Microsoft 365, transport scheduling, planning and forecasting, data warehouse, and business intelligence platforms.
Key Skills for This Role
Full Job Posting
Role purpose
Supports the continued development, effective use, and improvement of systems across the group.
Acts as a link between business users and IT to help keep core systems stable, documented, configured, and aligned with business needs.
Reports to the IT Systems Manager.
Systems include Sage X3 ERP, Datalinx WHMS, Microsoft 365, transport scheduling, planning and forecasting, data warehouse, and business intelligence platforms.
Responsibilities
- Develop and maintain system, process, and data documentation, including integrations and data flows.
- Become a subject matter expert for assigned systems and understand end-to-end business processes.
- Investigate issues with system partners and support functions; reproduce faults, review data and behaviour, identify root causes, document findings, and confirm fixes.
- Understand user requirements and operational pain points; write functional specifications and system change requests.
- Identify process improvements through better use of technology.
- Support enhancements, upgrades, and implementations, coordinating testing and user acceptance testing.
- Support, document, and enhance the data warehouse for reporting and business intelligence solutions.
- Collaborate with internal IT teams, vendors, and implementation partners; follow change-control best practice.
- Maintain written processes, procedures, and a knowledge base.
- Support data analysis for operational and commercial decisions across manufacturing and logistics.
- Provide interim solutions and tooling where appropriate while longer-term solutions are developed.
- Provide on-site basic hardware, device, and infrastructure support, coordinating with the IT Manager and third-party helpdesk.
Pay and benefits
- Pay is £30,000–£40,000 per year.
- Benefits include a canteen, company events, company pension, and free flu vaccinations.
Work location
- Work location is in person.
- Some basic hardware, device, and infrastructure support requires physical presence.
Requirements
- Understand business users’ requirements and operational pain points and translate them into clear functional specifications and change requests.
- Develop a deep understanding of assigned systems and end-to-end business processes.
- Investigate system issues by reproducing faults, reviewing data and behaviour, identifying causes, and confirming corrective action.
- Coordinate testing, including user acceptance testing, for system enhancements, upgrades, and implementations.
- Support data warehouse and reporting or business intelligence solutions.
- Provide on-site support for basic hardware, device, and infrastructure tasks when physical presence is required.
- Maintain system, process, data, integration, and data-flow documentation, along with written procedures and a knowledge base.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career