IT SYSTEMS ANALYST MANAGER
Role Overview
Oversees and optimizes gaming, financial, resort, point-of-sale, and human resources systems to support operational efficiency and reliability.
Works with stakeholders to analyze requirements and workflows, support integrations, troubleshoot systems, and prioritize IT initiatives.
Provides direction for enhancements, manages projects, and supports compliance with policies, security standards, and operational practices.
Key Skills for This Role
Full Job Posting
Position summary
Oversees and optimizes gaming, financial, resort, point-of-sale, and human resources systems to support operational efficiency and reliability.
Works with stakeholders to analyze requirements and workflows, support integrations, troubleshoot systems, and prioritize IT initiatives.
Provides direction for enhancements, manages projects, and supports compliance with policies, security standards, and operational practices.
Responsibilities
- Design, implement, administer, and provide advanced support for corporate applications.
- Evaluate business processes and recommend technology solutions; maintain application integrity, functionality, and security.
- Monitor backups and internal controls, develop security policies, and maintain system availability.
- Develop business continuity and disaster recovery plans; analyze outages and prepare after-action reports.
- Manage application support calls, work orders, projects, and upgrades.
- Maintain system and maintenance-contract inventories, plan for technology obsolescence, and administer change control.
- Conduct application security assessments and develop staff training and system knowledge.
- Manage department activities, staffing, and assigned employees; provide courteous service to guests and employees.
Education and experience
- Bachelor's degree in computer science, Management Information Systems, Information Technology, or a related field required.
- Three years of application support experience and service desk queue management required.
- Project Management Certificate or equivalent required.
- Two years of SQL Server Administration knowledge preferred.
- Two years of IT management and/or supervisory experience preferred.
Guest service
- The position promotes courteous, efficient, and positive guest relations in the resort and casino environment.
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