IT Systems Administrator

Job Summary

Duties & Responsibilities

• Act as a front-line point of contact between IOS users and our MSP, triaging tickets and ensuring SLAs are met.
• Support and administer Microsoft 365, Entra ID, Intune, and endpoint devices across company locations.
• Provide hands-on user support: hardware, software, onboarding/offboarding, and basic Azure administration.
• Maintain IT asset records — hardware inventory, software licenses, and lifecycle tracking.
• Support LAN/WAN/VPN connectivity and escalate/troubleshoot network issues in coordination with the MSP.
• Document processes and contribute to IT knowledge resources and training materials.
• Grow into administration of Azure compute, storage, and network resources, and Azure Virtual Desktop (AVD).
• Take increasing ownership of Conditional Access, MFA, and Microsoft Defender/Sentinel monitoring.
• Build toward owning backup, disaster recovery readiness, and vulnerability management processes.
• Develop automation skills (PowerShell, Microsoft Graph) to streamline recurring infrastructure tasks.
• Partner with the MSP to progressively take over network security and firewall configuration.
• Grow into building solutions with Power Platform (Power Automate, Power Apps, Copilot Studio).
• Take increasing ownership of SharePoint, Teams, and Forms as business workflow tools.
• Develop skills in API integrations and low-code development to connect business systems.
• Build toward supporting SQL, Power BI, and Fabric-based reporting for the business.
• Support AI and Copilot enablement efforts, and contribute to process analysis and re-engineering initiatives.
• Contribute to IT projects: scoping, delegating with the MSP/vendors, and tracking delivery.
• Identify recurring pain points and propose process or automation improvements.
• Coordinate with external vendors and contractors as needed for procurement and support.

Minimum Requirements

• Associate's or Bachelor's degree in IT/Computer Science, or equivalent hands-on experience.
• 2–4 years of experience in IT support, systems administration, or a related role.
• In-progress or completed certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Power Platform Fundamentals, CompTIA A+/Network+) are a strong plus — you don't need to already hold advanced certifications.
• Microsoft 365 administration basics (Exchange Online, Entra ID, Intune).
• Windows administration and endpoint troubleshooting.
• General networking fundamentals (VPN, firewall concepts).
• Comfort learning new ticketing and remote-support tools.
• Azure administration (compute, storage, networking), Azure Virtual Desktop
• Microsoft Defender, Sentinel, or general security monitoring
• Backup, disaster recovery, or vulnerability management concepts
• PowerShell scripting or Microsoft Graph
• Power Automate, Power Apps, or Copilot Studio
• SharePoint site/list administration
• SQL, Power BI, or basic data reporting
• API integrations, low-code development, or AI/Copilot tools
• Strong customer service, communication, and relationship-building skills.
• Demonstrated curiosity and a track record of teaching yourself new tools.
• Ability to document processes clearly and work independently.
• Experience supporting a multi-site or distributed organization.
• Bilingual is a plus.

Physical Requirements

• Occasional travel to company office locations is required.
• Ability to lift up to 25 pounds.
• Ability to walk, sit, and stand at various times during the day.