IT Systems Administrator

Own the Jira Service Management queue as the primary escalation, resolving incidents and requests against SLA with clear documentation on every ticket

Perform delegated MDM tasks in Jamf Pro and Microsoft Intune, including enrollment, device record hygiene, policy scoping, application installs, and remote remediation

Administer day to day access in Okta, Google Workspace, Slack, Atlassian, and O365: user lifecycle, group membership, license assignment, and application access requests

Write and maintain knowledge base articles, runbooks, and self-service guides that let employees and Desktop Support resolve common issues without escalation

Manage endpoint-adjacent services such as conference room technology, PaperCut print and badging, and office network hardware

Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, & A good idea can come from anywhere

3-5 years of industry experience in IT support, systems administration, or IT operations

Bachelor's degree in Computer Science, Information Technology, or Information Systems preferred; equivalent experience accepted

Hands-on experience with an MDM platform. Exposure to Jamf Pro or Microsoft Intune is strongly preferred. Interest in scripting and automation, with some exposure to Bash, Python, or PowerShell

Working knowledge of an IT ticketing system such as Jira Service Management, or ServiceNow, with a track record of SLA and documentation discipline

Comfort administering enterprise SaaS applications such as Okta, Google Workspace, Slack, Atlassian Cloud, or O365

Great communication skills, both written and verbal, with the ability to explain technical concepts to non-technical employees & Ability to devise non-traditional solutions to meet business needs

Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $2.6 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.

To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com

Additional Details:

This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.

Base compensation range: $77,000 - $88,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

Applicants must be currently authorized to work in the United States on a full-time basis.

Applicants are accepted until the position is filled.

For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.