IT System Engineer

The Role

• The key deliverables of a IT System Engineer are to provide implementation and technical support services to various IT projects.
• The System Engineer must possess excellent verbal and written communication skills as well as good analytical and technical skills and continually look to improve on this.
• In addition, they need to collaborate with the entire operations team with positive communication and sharing of knowledge and information.
• Excellent knowledge in Windows Servers, Active Directory, DNS and DHCP
• Hands-on experience in VMware and Hyper-V virtualization infrastructure
• Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual; polite and with empathy).
• Take ownership of incidents or requests allocated to them or their relevant ticket queue and professionally manage them through to resolution or escalation.
• Ask targeted questions and apply accurate troubleshooting.
• Contribute fully as an active team member and ensure personal and team objectives are achieved.
• Collaborate with other teams to maintain standards and functionality.
• Maintain a professional relationship with clients and peers,
• Utilize excellent customer service skills and exceed customers’ expectations.
• Report potential client facing risks.
• Report customer feedback and potential product request.
• Undertake any other tasks as assigned by management.
• Availability during your shift hours (which may incur shift & desk rotation).
• Troubleshoot, maintain and support a wide range of IT systems.

Job Type: Full-time

Experience

• IT Technical Support: 2 years (Required)