IT System Administrator [End-user Support}

Role overview

IT and endpoint support

• Provide Level 1 and Level 2 support for hardware, software, network, and application issues.
• Administer Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Support Intune endpoint management, device enrollment, policies, application deployment, and troubleshooting.
• Install, configure, maintain, and troubleshoot computers, operating systems, applications, printers, and peripherals.
• Support academic computer labs and their related infrastructure.

Campus systems and infrastructure

• Support classroom AV systems, including projectors, displays, smart boards, interactive panels, microphones, and audio systems.
• Support meeting rooms, meeting-room devices, cameras, speakers, and video conferencing systems; configure Teams Rooms and assist during meetings and events.
• Support CCTV, access control, queue management, and print management systems.
• Maintain and troubleshoot LAN, WAN, VPN, firewall, switching, and wireless infrastructure; monitor performance and proactively troubleshoot issues.
• Perform updates, patch management, endpoint security configuration, and preventive maintenance; assist with IT security practices.

Coordination and records

• Coordinate with ISPs, technology vendors, and service providers on troubleshooting and maintenance.
• Maintain IT documentation, asset records, configurations, and support records.
• Collaborate with academic and administrative teams on technology solutions and recommend improvements.

Qualifications and experience

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Proven experience as an IT System Administrator, IT Support Engineer, System/Network Administrator, or similar, with hands-on user and infrastructure support experience.
• Experience in a university, college, school, or higher-education environment is preferred.

Skills and working approach

• Strong troubleshooting and analytical skills, communication, interpersonal ability, and customer focus.
• Able to work independently and collaboratively, organize and document work, and prioritize support requests.
• Willing to provide hands-on support for classrooms, meetings, events, and critical IT incidents when required.

Compensation

• Pay is AED 4,000–5,000 per month.

Work location

• Work location is in person.