IT Support - UAE National
Skills
About This Role
About the Role
We are seeking a motivated UAE National to join our IT Support team in Dubai.
In this entry-level role, you will provide first-line technical support to internal users, troubleshoot hardware and software issues, and ensure seamless operation of IT systems.
This position offers growth opportunities for candidates with 0-1 years of experience.
Responsibilities
Respond to and resolve IT tickets via the ticketing system in a timely manner
Diagnose and troubleshoot hardware, software, and network connectivity issues
Install, configure, and maintain Windows operating systems and standard business applications
Assist with onboarding and offboarding processes by setting up user accounts and permissions
Maintain accurate documentation of support cases, solutions, and system configurations
Collaborate with senior IT staff to escalate and resolve complex issues
Provide user training and guidance on basic IT tools and best practices
Required Qualifications
UAE National with valid Emirati ID
0-1 years of experience in IT support or related internship
Basic technical troubleshooting skills for hardware and software
Strong customer support and communication skills
Working knowledge of network fundamentals (TCP/IP, LAN/WAN)
Familiarity with Windows operating systems (installation, configuration, maintenance)
Experience
using IT ticketing systems
Proficiency in English; Arabic language skills preferred
Preferred Qualifications
Bachelor’s degree or diploma in Computer Science, Information Technology, or related field
CompTIA A+ or equivalent certification
Cisco CCNA or network-related certification
Exposure to Active Directory and Office 365 administration
Knowledge of mobile device management (MDM) solutions
Strong problem-solving mindset and ability to work independently
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