{bc}

IT Support Technician (UAE National)

Help AG, an e& enterprise companyDubai, UAE3 weeks agoEntry
Entryfulltime

Skills

ArabicAzureCybersecurity

About This Role

Overview

Help AG is looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Help AG’s infrastructure and continuity of business operations for Help AG’s employees.

The technician is a key player in ensuring the smooth running of Help AG’s IT endpoints and supporting its employees with their devices.

This role implies a growth element into supporting and maintaining the Help AG core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.

Responsibilities

  • Support Help AG end users and solve tickets / reported issues.
  • Prepare new equipment, including asset tagging, assignment and tracking.
  • Creation of new users, assigning of ACL’s and user on / offboarding.
  • Monitor hardware and software stock levels and place order requests.
  • Maintain endpoint security, software updates and patching.
  • Monthly Endpoint Health Check Reports.
  • Verify correct security features and licensing are enabled for Help AG employees.
  • Respond to on-site incidents and activities in Help AG’s offices.
  • Monitor and maintain configuration backups of infrastructure components.
  • Respond to SOC alerts and reported incidents with remedial action where necessary.
  • Monthly infrastructure health check reports.
  • Maintain, update and review Help AG’s asset register.
  • Perform monthly AD reviews and system access reviews.

Qualifications & Skills

  • Bachelor’s degree in information security or IT-related matter or equivalent experience.
  • 1+ years of experience working within IT support and solving user reported IT requests.
  • Understanding of Microsoft Active Directory and Domains.
  • Working knowledge of Office365, Exchange Online and Azure AD.
  • Experience in maintaining endpoint OS’s and troubleshooting software / hardware issues.
  • Good understanding of networking, TCP/IP, DHCP, DNS etc.
  • Understanding of information security concepts and related technologies.
  • Microsoft certification and other infrastructure technology certifications.
  • Proper and structured documentation and diagramming.
  • Excellent organizational skills in enterprise support and ITIL Process.
  • Understanding of information security concepts and related technology including troubleshooting.
  • Ability to identify new work areas and to self-govern goals and tasks.
  • Ability to identify problems, collect and analyze data, establish facts and draw conclusions.
  • Ability to apply a risk-based approach to planning, executing, and reporting on engagements.
  • Use judgement and ingenuity to maintain objective and technical standards.
  • Excellent communication skills with the ability to translate to non-technical level and effectively convey or report on technical issues both in writing and verbally (In English.) (Arabic is an advantage.)
  • Ability to comprehend complex business processes or technical language and prioritize / follow broad and complex instructions both independently and as part of a team.
  • Impeccable organization, attention to detail, and ability to learn quickly and adapt to new situations.
  • Interact in a positive, friendly, and proactive manner with other employees, board members and regulatory agencies in order to enhance effectiveness and promote quality service.
  • Handle sensitive and confidential matters, situations, and data effectively and with integrity.
  • Manage high pressure / difficult situations in a calm and collected manner.

Benefits

  • Health insurance with one of the leading global providers for medical insurance.
  • Career progression and growth through challenging projects and work.
  • Employee engagement and wellness campaigns activities throughout the year.
  • Excellent learning and development opportunities.
  • Inclusive and diverse working environment.
  • Flexible/Hybrid working environment.
  • Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused.

With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

Your resume, rewritten for this exact role.

Sign up free — Base Career tailors your CV to this job description in 60 seconds.

01 / 05

Resume Tailored to This Job

Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.

Get My Free Resume

Free · No card · 60 seconds

02 / 05

Cover Letter for This Role, Done

Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.

Get My Cover Letter

Free · No card · 60 seconds

03 / 05

See How Well You Fit This Role

See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.

Check My Fit Score

Free · No card · 60 seconds

04 / 05

Apply in One Click

Apply in One Click

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.

Start Applying Faster

Free · No card · 60 seconds

05 / 05

Track It. Follow Up at the Right Time.

Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.

Track My Applications

Free · No card · 60 seconds

Similar Jobs

IT Support Engineer (UAE National)

Saal.ai · Abu Dhabi

Entryfulltime

Job Purpose: To provide reliable day-to-day IT support across end-user devices, applications, networks, and IT systems, ensuring issues are resolved promptly, systems remain secure and operational, and users receive effe

Skills

engineeringdesignproject management

IT Support Engineer (L1/L2)

Clover Infotech · United Arab Emirates

Senior

Provide desktop and remote support for Windows and O365, troubleshoot hardware and software issues, and manage Active Directory in a customer-centric environment.

Skills

engineeringdesignproject management

IT Support Executive

Kazamer Tax Consultant · Dubai

Senior

Provide technical support for hardware, software, and network issues, requiring strong troubleshooting skills and a bachelor's degree in Information Technology.

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

IT Support

N/A · Al Ain

Mid-Senior

Provide technical support by troubleshooting hardware and software issues, managing ticketing systems, and conducting system audits for optimal performance.

Skills

Systems Support EngineerHelp DeskCustomer Service

IT Support Executive

Kazamer · Dubai

Mid-Seniorfulltime

Full Time Dubai Kazamer Tax Consultant is seeking a skilled and proactive IT Support Executive to join our technical team in Dubai. This role is ideal for a technology-focused professional who can provide technical assi

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

IT Support Executive

Kazamer Tax Consultant · Dubai

Mid-Seniorfulltime

Kazamer Tax Consultant is seeking a skilled and proactive IT Support Executive to join our technical team in Dubai . This role is ideal for a technology-focused professional who can provide technical assistance, maintain

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

Line IT Support Engineer 1st

Microbyte Solutions Ltd · Dubai

Mid-Senior

For Microbyte to provide a fast and reliable service, it is important to be able to prioritise, diagnose, research, and solve support issues confidently and efficiently.

Skills

engineeringdesignproject management

IT Support Technician

AL TAIF · Abu Dhabi

Entryfulltime

External Job Description MAJOR DUTIES AND RESPONSIBILITIES Perform installation, maintenance, repair, and replacement of network hardware, including routers, switches, servers, and telecommunications equipment. Provide

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

IT Support Technician

TALENTMATE · Abu Dhabi

Entryfulltime

Job Description External Job Description Major Duties And Responsibilities Perform installation, maintenance, repair, and replacement of network hardware, including routers, switches, servers, and telecommunications equ

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

2.2K+

Cover Letters & Follow-ups

1.8K+

Resumes Tailored

190.5K+

Jobs Tracked

Trusted by professionals at

PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
AI Job Platform

Stop applying blindly. Start getting hired.

Base Career automates the hardest parts of job searching — apply smarter, not harder.

AI Resume in 60s

Your resume rewritten for this exact role using the job description as the brief.

ATS-Optimized

Get past automated screening filters with the right keywords matched to each job.

Application Tracker

Track every job, follow-up, and interview in one visual kanban board.

Free plan · No credit card required