{bc}

IT Support Technician (UAE National)

Help AG, an e& enterprise companyDubai, UAE2 weeks agoEntry
Entryfulltime

Skills

ArabicAzureCybersecurity

About This Role

Overview

Help AG is looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Help AG’s infrastructure and continuity of business operations for Help AG’s employees.

The technician is a key player in ensuring the smooth running of Help AG’s IT endpoints and supporting its employees with their devices.

This role implies a growth element into supporting and maintaining the Help AG core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.

Responsibilities

  • Support Help AG end users and solve tickets / reported issues.
  • Prepare new equipment, including asset tagging, assignment and tracking.
  • Creation of new users, assigning of ACL’s and user on / offboarding.
  • Monitor hardware and software stock levels and place order requests.
  • Maintain endpoint security, software updates and patching.
  • Monthly Endpoint Health Check Reports.
  • Verify correct security features and licensing are enabled for Help AG employees.
  • Respond to on-site incidents and activities in Help AG’s offices.
  • Monitor and maintain configuration backups of infrastructure components.
  • Respond to SOC alerts and reported incidents with remedial action where necessary.
  • Monthly infrastructure health check reports.
  • Maintain, update and review Help AG’s asset register.
  • Perform monthly AD reviews and system access reviews.

Qualifications & Skills

  • Bachelor’s degree in information security or IT-related matter or equivalent experience.
  • 1+ years of experience working within IT support and solving user reported IT requests.
  • Understanding of Microsoft Active Directory and Domains.
  • Working knowledge of Office365, Exchange Online and Azure AD.
  • Experience in maintaining endpoint OS’s and troubleshooting software / hardware issues.
  • Good understanding of networking, TCP/IP, DHCP, DNS etc.
  • Understanding of information security concepts and related technologies.
  • Microsoft certification and other infrastructure technology certifications.
  • Proper and structured documentation and diagramming.
  • Excellent organizational skills in enterprise support and ITIL Process.
  • Understanding of information security concepts and related technology including troubleshooting.
  • Ability to identify new work areas and to self-govern goals and tasks.
  • Ability to identify problems, collect and analyze data, establish facts and draw conclusions.
  • Ability to apply a risk-based approach to planning, executing, and reporting on engagements.
  • Use judgement and ingenuity to maintain objective and technical standards.
  • Excellent communication skills with the ability to translate to non-technical level and effectively convey or report on technical issues both in writing and verbally (In English.) (Arabic is an advantage.)
  • Ability to comprehend complex business processes or technical language and prioritize / follow broad and complex instructions both independently and as part of a team.
  • Impeccable organization, attention to detail, and ability to learn quickly and adapt to new situations.
  • Interact in a positive, friendly, and proactive manner with other employees, board members and regulatory agencies in order to enhance effectiveness and promote quality service.
  • Handle sensitive and confidential matters, situations, and data effectively and with integrity.
  • Manage high pressure / difficult situations in a calm and collected manner.

Benefits

  • Health insurance with one of the leading global providers for medical insurance.
  • Career progression and growth through challenging projects and work.
  • Employee engagement and wellness campaigns activities throughout the year.
  • Excellent learning and development opportunities.
  • Inclusive and diverse working environment.
  • Flexible/Hybrid working environment.
  • Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused.

With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

Your resume, rewritten for this exact role.

Sign up free — Base Career tailors your CV to this job description in 60 seconds.

01 / 05

Resume Tailored to This Job

Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.

Get My Free Resume

Free · No card · 60 seconds

02 / 05

Cover Letter for This Role, Done

Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.

Get My Cover Letter

Free · No card · 60 seconds

03 / 05

See How Well You Fit This Role

See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.

Check My Fit Score

Free · No card · 60 seconds

04 / 05

Apply in One Click

Apply in One Click

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.

Start Applying Faster

Free · No card · 60 seconds

05 / 05

Track It. Follow Up at the Right Time.

Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.

Track My Applications

Free · No card · 60 seconds

Similar Jobs

IT Support Engineer, MENA

Brain Co. · United Arab Emirates

Senior

Provide first-line IT support, manage onboarding and offboarding processes, fulfill access requests, and maintain network infrastructure for MENA offices.

Skills

engineeringdesignproject management

IT Support Engineer

SOS Computer Technology · Abu Dhabi

AED 2,500/monthfulltime

Job Description (JD) – IT Support Engineer (School IT Infrastructure Management) Position: IT Support Engineer Department: Information Technology (IT) Reporting To: School Administrator / IT Manager / Principal / Managem

Skills

engineeringdesignproject management

IT Support Technician

Info Center Trading Co. LLC · Abu Dhabi

Mid-Seniorfulltime

We’re Hiring: ICT Technician Install and test workstations (break/fix), fix performance issues, and diagnose/replace hardware-related problems. Ensure workstations are functional (computer hardware peripherals/componen

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

L1 - IT Support Engineer

IBT: No. 1 BPO Company in Middle East · Dubai

Entryfulltime

The Engineer should resolve assigned desktop issues and tasks End user support by visiting client sites. Excellent knowledge on MS Windows 10 & 11 operating system. Knowledge on installation & configuration of Applica

Skills

engineeringdesignproject management

IT Support Engineer(F&B or Retail Industry)

Republica Investment LLC · Dubai

Entryfulltime

Position Overview The IT Support Engineer will be responsible for managing and supporting the company’s IT infrastructure across F&B outlets, including Microsoft 365, POS systems, networking, hardware, CCTV and end-user

Skills

engineeringdesignproject management

IT Support Specialist

Dr. Nutrition · Dubai

Entryfulltime

Job Description We are looking for a skilled and motivated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring the smoo

Skills

Hardware TroubleshootingSoftware InstallationNetwork Connectivity

IT Support Engineer, MENA

Brain Co. · Abu Dhabi

Entryfulltime

IT Support Engineer — Part-Time MENA About Brain Co. Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy.

Skills

engineeringdesignproject management

IT Support Engineer (Food & Beverage)

Al Farah Group · Abu Dhabi

Mid-Seniorfulltime

AL FARAH GROUP · Position Title: IT support Engineer **\ COMPETITIVE SALARY PACKAGE\ \ CANDIDATES WITH EXCELLENT SKILLS ARE REQUIRED , IF YOU DONT HAVE THE REQUIRED SKILLS PLEASE DONT APPLY\**** · Employment Type: Full T

Skills

engineeringdesignproject management

IT Support Engineer

Al Farah Group · Abu Dhabi

Mid-Seniorfulltime

AL FARAH GROUP · Position Title: IT support Engineer **\ COMPETITIVE SALARY PACKAGE\ \ CANDIDATES WITH EXCELLENT SKILLS ARE REQUIRED , IF YOU DONT HAVE THE REQUIRED SKILLS PLEASE DONT APPLY\**** · Employment Type: Full T

Skills

engineeringdesignproject management

2.2K+

Cover Letters & Follow-ups

1.8K+

Resumes Tailored

190.5K+

Jobs Tracked

Trusted by professionals at

PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
AI Job Platform

Stop applying blindly. Start getting hired.

Base Career automates the hardest parts of job searching — apply smarter, not harder.

AI Resume in 60s

Your resume rewritten for this exact role using the job description as the brief.

ATS-Optimized

Get past automated screening filters with the right keywords matched to each job.

Application Tracker

Track every job, follow-up, and interview in one visual kanban board.

Free plan · No credit card required