IT Support Technician (UAE National)

The IT Support Technician is responsible for helping to maintain Client infrastructure and continuity of

business operations for Client's employees.

The technician is a key player in ensuring the smooth

running of Client IT endpoints and supporting its employees with their devices.

This role implies a

growth element into supporting and maintaining the client core IT infrastructures, including

operational checks, validations and where necessary remediations of any identified issues.

❖ Support client end users and solve tickets / reported issues.

❖ Prepare new equipment, including asset tagging, assignment and tracking.

❖ Creation of new users, assigning of ACL’s and user on / offboarding.

❖ Monitor hardware and software stock levels and place order requests.

❖ Maintain endpoint security, software updates and patching.

❖ Monthly Endpoint Health Check Reports.

❖ Verify correct security features and licensing are enabled for client employees.

❖ Respond to on-site incidents and activities in Client’s offices.

❖ Monitor and maintain configuration backups of infrastructure components.

❖ Respond to SOC alerts and reported incidents with remedial action where necessary.

❖ Monthly infrastructure health check reports.

❖ Maintain, update and review client’s asset register.

❖ Perform monthly AD reviews and system access reviews.

❖ Bachelor’s degree in information security or IT-related matter or equivalent experience.

❖ 1+ years of experience working within IT support and solving user reported IT requests.

❖ Understanding of Microsoft Active Directory and Domains.

❖ Working knowledge of Office365, Exchange Online and Azure AD.

❖ Experience in maintaining endpoint OS’s and troubleshooting software / hardware issues.

❖ Good understanding of networking, TCP/IP, DHCP, DNS etc.

❖ Understanding of information security concepts and related technologies.

❖ Microsoft certification and other infrastructure technology certifications.

❖ Proper and structured documentation and diagramming.

❖ Excellent organizational skills in enterprise support and ITIL Process.

❖ Understanding of information security concepts and related technology including troubleshooting.

❖ Ability to identify new work areas and to self-govern goals and tasks.

❖ Ability to identify problems, collect and analyze data, establish facts and draw conclusions.

❖ Ability to apply a risk-based approach to planning, executing, and reporting on engagements.

❖ Use judgement and ingenuity to maintain objective and technical standards.

❖ Excellent communication skills with the ability to translate to non-technical level and effectively

convey or report on technical issues both in writing and verbally (In English.) (Arabic is an advantage.)

❖ Ability to comprehend complex business processes or technical language and prioritize / follow broad

and complex instructions both independently and as part of a team.

❖ Impeccable organization, attention to detail, and ability to learn quickly and adapt to new situations.

❖ Interact in a positive, friendly, and proactive manner with other employees, board members and

regulatory agencies in order to enhance effectiveness and promote quality service.

❖ Handle sensitive and confidential matters, situations, and data effectively and with integrity.

❖ Manage high pressure / difficult situations in a calm and collected manner.

❖ Health insurance with one of the leading global providers for medical insurance.

❖ Career progression and growth through challenging projects and work.

❖ Employee engagement and wellness campaigns activities throughout the year.

❖ Excellent learning and development opportunities.

❖ Inclusive and diverse working environment.

❖ Flexible/Hybrid working environment.

❖ Open door policy.

Client is the cybersecurity arm of e& enterprise and provides leading

enterprise businesses and governments across the Middle East with strategic consultancy combined

with tailored information security services and solutions that address their diverse requirements,

enabling them to evolve securely with a competitive edge.