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greenhouse

IT Support Technician

SpaceX
McGregor, USA
Junior · 1+ years experience
Onsite
Discovered 4 days ago
linux

Full Job Posting

RESPONSIBILITIES:

  • Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
  • Manage on site inventory and the total lifecycle of IT assets.
  • Procure, configure and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues, in person and remotely.
  • Configure and troubleshoot desktop, label and large multifunction printers.
  • Network support and troubleshooting. From device connectivity to VLAN configuration.
  • Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
  • Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
  • Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

BASIC QUALIFICATIONS:

  • High school diploma or equivalency certificate.
  • 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
  • Experience supporting Microsoft technologies.
  • Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
  • Must have valid driver's license.
  • Must be willing to work all shifts, overtime, and/or weekends as needed.
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
  • SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
  • Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].

PREFERRED SKILLS AND EXPERIENCE:

  • Experience supporting Mac iOS and Linux environments.
  • Technical certifications (i.e. A+, Network+, MCSE).
  • Working knowledge of audio-visual equipment.
  • Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
  • Able to work independently while maintaining patience with the constant interruptions.
  • Due to the high visibility of this position, excellent written, verbal and phone communications skills.

ADDITIONAL REQUIREMENTS:

  • ITAR REQUIREMENTS:

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