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IT Support Technician I

NHE
Greenville, USA
Full-time
Mid · 1–2 years experience
Onsite
Discovered 3 days ago

Full Job Posting

Requirements

  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Sound understanding of computer systems (hardware/software), networks etc.
  • Excellent organizational skills
  • Outstanding communication abilities
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • 1-2 years Database management or related degree/certificate preferred
  • Keen attention to detail, memory of patterns, and interest in problem-solving
  • Proficiency in English
  • Education/Experience
  • Training and experience in computer network systems and technologies. Must be able to demonstrate and utilize diagnostic techniques for problem resolution and implementing preemptive strategies to maintain and optimize system operations. Experience and demonstrated ability to work independently on assigned tasks, effectively utilizing existing reference materials and resources, accurately forecasting task completion times, and prioritizing workload items to best maintain normal. Zendesk and Yardi software experience is preferred for this position.
  • Language Ability
  • Written and verbal communication skills, to effectively capture and disseminate computer related information with both technical and non-technical personnel.
  • Math Ability
  • Ability to apply mathematical concepts. Ability to apply mathematical operations to financial reporting projects.
  • Reasoning Ability / Computer Skills
  • The ability to gain a thorough knowledge and understanding of the organization’s objectives, plans, operations, problems and competition, while remaining abreast of information systems technology is required. This position requires more of a “management generalist” work profile than that of a “computer technician”.
  • Work Environment
  • This position works in an office setting with occasional exposure to the outside and travel during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet.
  • Work Schedule
  • Monday – Friday – 8 AM to 5 PM
  • Physical Demands
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, or kneel. The employee is regularly required to sit and balance. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Preferred Qualifications

  • 1-2 years Database management or related degree/certificate preferred
  • Training and experience in computer network systems and technologies. Must be able to demonstrate and utilize diagnostic techniques for problem resolution and implementing preemptive strategies to maintain and optimize system operations. Experience and demonstrated ability to work independently on assigned tasks, effectively utilizing existing reference materials and resources, accurately forecasting task completion times, and prioritizing workload items to best maintain normal. Zendesk and Yardi software experience is preferred for this position.

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