IT Support Technician
Role Overview
The IT Support & Systems Technician provides day-to-day technical support, maintains business systems and equipment, and supports technology projects and improvements.
The role supports manufacturing, warehouse, and office operations and helps maintain a secure, reliable, documented IT environment.
The initial offer is temporary full-time; the posting also describes temporary part-time opportunities and possible transition to permanent employment.
Key Skills for This Role
Full Job Posting
Opportunity
The IT Support & Systems Technician provides day-to-day technical support, maintains business systems and equipment, and supports technology projects and improvements.
The role supports manufacturing, warehouse, and office operations and helps maintain a secure, reliable, documented IT environment.
The initial offer is temporary full-time; the posting also describes temporary part-time opportunities and possible transition to permanent employment.
Support and business applications
- Diagnose and resolve software, hardware, printer, phone, and network issues; manage tickets and escalate complex problems.
- Support Microsoft 365, Windows, SharePoint, e21 ERP, and other business applications; assist with employee onboarding, offboarding, accounts, and training.
- Monitor ERP error dashboards, troubleshoot EDI transactions and integrations, and investigate data issues.
- Troubleshoot reports and develop or modify reports, dashboards, and data analyses.
- Support company websites, customer and dealer portals, e-commerce platforms, and related integrations.
- Coordinate with vendors and assist with application testing, deployments, and user training.
Systems, security, and improvement
- Monitor and maintain workstations, Windows and Linux servers, network and wireless infrastructure, VoIP systems, printers, and peripheral equipment.
- Perform routine updates, patching, equipment replacements, and preventative maintenance; monitor system health, backups, and security alerts.
- Assist with inventory, equipment procurement, software licensing, and asset lifecycle management.
- Maintain system documentation, configuration and credential-management procedures, troubleshooting guides, standard procedures, and user instructions.
- Assist with access management, endpoint security, cybersecurity practices, disaster recovery, and IT policy implementation.
- Support infrastructure upgrades, software deployments, systems integration, testing, rollout, training, and process improvements.
Qualifications
- Two to three years of IT experience, strong troubleshooting skills, and ability to work independently in a small-business environment.
- Strong working knowledge of Windows, Microsoft 365, PC hardware, and general system troubleshooting.
- Familiarity with Windows and Linux servers, networking, backups, and basic cybersecurity practices.
- Experience with SQL databases, queries, data investigations, and report or dashboard support.
- Experience supporting ERP or other business-critical applications.
- Clear communication with nontechnical employees, good documentation, and appropriate escalation are expected.
- WordPress/WooCommerce, Shopify, HTML/CSS, or Liquid templating experience is an asset.
- SQL Server, DevExpress, similar reporting tools, and X12 EDI experience are assets.
Pay and benefits
- Pay starts at $25.00 per hour.
- Benefits listed include company events, dental care, on-site parking, and RRSP matching.
- The posting also describes health, dental, life insurance, disability benefits, professional development, and an appliance discount.
Work location
- Work location is in person in Elora, Ontario.
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