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IT Support Technician

Aventura Tours
Dubai, UAE
fulltime
Entry
Today
Hardware TroubleshootingSoftware InstallationNetwork ConnectivityOperating SystemsActive DirectoryRemote Support
Free

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Hardware TroubleshootingSoftware InstallationNetwork Connectivity
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Full Job Posting

🕒 Employment Type: Full-Time

  • 💼 Level: Entry-Level to Mid-Level
  • We are seeking a customer-focused and technically skilled IT Support Technician to provide technical assistance and support for computer systems, hardware, software, and network-related issues.
  • This role is responsible for ensuring smooth day-to-day IT operations by troubleshooting technical problems, maintaining IT equipment, and supporting end users across the organization.
  • 🎯 Key Responsibilities
  • Provide first-line technical support for hardware, software, network, and system-related issues.
  • Diagnose, troubleshoot, and resolve IT incidents in a timely and professional manner.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
  • Support operating systems, business applications, email systems, and collaboration tools.
  • Manage user accounts, passwords, access permissions, and system configurations.
  • Monitor and maintain IT infrastructure, networks, and connected devices.
  • Escalate complex technical issues to senior IT staff or external vendors when required.
  • Assist with system upgrades, software deployments, and hardware installations.
  • Maintain accurate records of support requests, resolutions, and IT assets.
  • Support onboarding and offboarding processes, including device setup and account provisioning.
  • Educate users on IT best practices, security awareness, and proper system usage.
  • Ensure compliance with company IT policies, security standards, and data protection requirements.
  • ✅ Requirements
  • Experience in IT support, help desk, technical support, or related roles is preferred.
  • Basic knowledge of computer hardware, operating systems, networking, and troubleshooting techniques.
  • Familiarity with Windows, macOS, Microsoft 365, Active Directory, and common business applications.
  • Understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service abilities.
  • Ability to prioritize and manage multiple support requests effectively.
  • Strong attention to detail and commitment to service excellence.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent are advantageous.
  • Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field is preferred.

🌟 What We Offer

  • Opportunity to gain hands-on experience across diverse IT systems and technologies.
  • Exposure to technical support, networking, cybersecurity, cloud services, and infrastructure management.
  • Career progression into Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager roles.
  • A collaborative, technology-driven, and supportive work environment.
  • Training, certification support, and professional development opportunities.
  • Competitive compensation and comprehensive benefits package.

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