IT Support Technician
Skills
About This Role
Job Summary
We are looking for a skilled and experienced IT Support & Technician to join our team in Dubai.
The ideal candidate should have hands-on experience in handling IT hardware, POS systems, scanners, receipt printers, barcode scanners, networking, and day-to-day technical support activities.
The candidate will be responsible for installation, troubleshooting, maintenance, and support of IT equipment and systems across the organization.
Key Responsibilities
- Install, configure, and maintain POS machines and related peripherals.
- Troubleshoot hardware and software issues for desktops, laptops, and network devices.
- Support and maintain barcode scanners, receipt printers, label printers, and other IT hardware equipment.
- Diagnose and resolve technical issues related to system connectivity and device performance.
- Provide on-site and remote technical support to users.
- Configure and maintain basic networking devices including routers, switches, and Wi-Fi access points.
- Perform regular preventive maintenance for IT equipment and systems.
- Coordinate with vendors for hardware replacement and warranty support when required.
- Ensure proper inventory management of IT assets and accessories.
- Maintain system documentation and service reports.
- Support ERP, POS software, and office applications whenever required.
Requirements
- Minimum 2–4 years of experience in IT support and hardware troubleshooting.
- Strong knowledge of POS machines, barcode scanners, receipt printers, label printers, and related peripherals.
- Experience in desktop/laptop hardware troubleshooting and software installation.
- Basic networking knowledge including LAN, Wi-Fi, and internet troubleshooting.
- Familiarity with Windows operating systems and office applications.
- Good communication and problem-solving skills.
- Ability to work independently and manage multiple support tasks.
- UAE experience will be an added advantage.
- Valid UAE driving license is preferred.
Preferred Skills
- Knowledge of ERP and POS software support.
- Experience in retail or supermarket IT support environment.
- Understanding of CCTV and biometric device support is an advantage.
- Pay: AED2,500.00 - AED3,000.00 per month
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