indeed
IT Support Technician
PBX Data Tech Inc.
Campbell River, CAN
Full-time
Hybrid
$50,000–$100,000 per year
Discovered 4 days ago
IT supportSystems administrationMicrosoft 365Windows ServerLinuxTCP/IP networking
Role Overview
PBX Data Tech seeks an IT support professional for client work spanning managed IT, telecommunications, networking, cloud computing, and cybersecurity.
The description calls the role IT Support Administrator; the source title identifies it as IT Support Technician.
Key Skills for This Role
IT supportSystems administrationMicrosoft 365Windows ServerLinuxTCP/IP networking
Full Job Posting
Role overview
PBX Data Tech seeks an IT support professional for client work spanning managed IT, telecommunications, networking, cloud computing, and cybersecurity.
The description calls the role IT Support Administrator; the source title identifies it as IT Support Technician.
Responsibilities
- Provide remote and onsite support for desktops, laptops, printers, and business applications; install, configure, and maintain Windows and Linux servers.
- Administer Microsoft 365 services, Entra ID identities and access controls, Azure and hybrid cloud environments, Active Directory, and virtualization.
- Support VoIP, SIP trunks, IP phones, firewalls, routers, switches, wireless, VLANs, VPNs, and secure remote access.
- Install and support IP cameras, NVRs, PoE equipment, and related network infrastructure.
- Monitor system health and maintain endpoint protection, patching, backups, and disaster recovery systems.
- Assist with installations, structured cabling, upgrades, and client migrations; maintain tickets, diagrams, configuration records, and documentation.
- Communicate technical issues, progress, and resolution timelines clearly to clients and colleagues.
Required qualifications
- Relevant education, technical training, and practical experience in IT support or systems administration.
- Working knowledge of Windows workstations, Microsoft 365, server administration, and TCP/IP networking; familiarity with Entra ID, Azure, cloud, and hybrid environments.
- Understanding of firewall configuration, VPNs, access controls, and cybersecurity; experience or familiarity with VoIP, Linux, virtualization, and IP surveillance.
- Strong troubleshooting, prioritization, communication, client-service, confidentiality, and teamwork skills; ability to work independently and under pressure.
- Must hold and maintain the required security clearance, be bondable, and hold a valid BC driver’s licence with a clean driving record.
Relevant experience considered an asset
- Experience with listed firewall, cloud, Microsoft, VoIP, networking, server, virtualization, monitoring, security, backup, and IP surveillance technologies is an asset.
- Managed service provider experience and relevant Microsoft, CompTIA, Cisco, Fortinet, Linux, or other technical certifications are assets.
Compensation and benefits
- Pay is $50,000–$100,000 per year.
- Benefits include casual dress, a company car, dental and extended health care, flexible schedule, onsite parking, and store discount.
Workplace
- Work location is hybrid remote in Campbell River, BC.
Application
- Submit a résumé and brief introduction outlining education, relevant experience, and technical strengths.
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