IT Support Technician Associate (Winter 2027)
Key Skills for This Role
Full Job Posting
Role
Assist with support tickets and escalate as needed
Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
Help with inventory management
Keep documentation on infrastructure, policies, and procedures up to date
Account management, troubleshooting, and password resets
Assisting with infrastructure upgrades and larger projects
Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
Collaborate with team members to address IT challenges as they arise
Requirements
- Excellent customer service
- Understanding of troubleshooting techniques
- Exhibits critical thinking skills
- Able to take notes and remember directions
- Experience with Windows, MacOS, and/or Linux
- Highly motivated with an interest in helping and teaching others
- Able to perform duties autonomously without much supervision
Bonus
Experience with Network troubleshooting
Experience with Microsoft 365
Familiarity with troubleshooting/updating scripts
Comfortable with replacing hardware in laptops and desktops
The base salary for this position is $1,750 per week.
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About Astranis
Satellite manufacturer building compact, high-throughput geostationary communication satellites to deliver affordable broadband connectivity to underserved regions.
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