paylocity

IT Support Technician

Morgan 6

Annapolis, USA

Full-time

Mid · 2+ years experience

Onsite

USD 43000-50000 yearly / year

Discovered 1 weeks ago

Apply

Full Job Posting

M6 Core Values – HEROIC

Honor – Act with integrity and truthfulness

Excellence – Strive for quality in all we do

Resourcefulness – Innovate and embrace change

One Team – Stand together and treat each other with respect

Iron Sharpens Iron – Encourage personal and professional growth

Castle Defense – Protect the resources entrusted to us

Job Summary

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support. This position involves managing the receipt, dispersal, storage, disposal, repair, and configuration of IT equipment, both hardware and software.

Responsibilities

Provide Tier 1 support by addressing requests for service and providing telephone assistance to resolve reported problems
Track and manage service requests in the ticket management system, ensuring timely completion of service
Offer Tier 2 support, including on-site visits to resolve more complex issues that cannot be resolved over the phone
Utilize remote assistance to connect to client workstations, facilitating efficient service delivery
Interface directly with clients daily, ensuring performance objectives and deliverables are met
Participate in discussion forums and track the Web Help Desk (WHD) software and summary reports

Skills

Ability to handle pressure and deadlines in a calm and composed manner
Proficient in English with strong client-facing and effective communication skills
Excellent troubleshooting abilities and capacity to multitask effectively
Positive customer service orientation and a dedication to problem resolution
Requirements
CompTIA Security+ (required)

Skills

Excellent troubleshooting abilities and ability to multitask effectively
Strong customer service orientation and dedication to problem resolution

Work Experience

2–3 years of experience in technical support, IT device repair, IT security/vulnerability remediation, and developing knowledge-based articles

Physical Requirements

Ability to carry, push, lift, or lower computer equipment weighing up to 50 pounds

Education

Technical School Certificate or equivalent experience required

Bachelor’s degree preferred

Additional Requirements

U.S. citizenship (required)
Ability to pass a DoD background security investigation

Equal Opportunity Employer

M6 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Competitive Compensation & Benefits

Compensation varies based on factors such as location, experience, and skill set. For positions based in California, Colorado, D.C., Maryland, New York, or Washington, the salary range is $43,000 – $50,000 (if annualized).
Our comprehensive benefits package includes health insurance (medical, dental, vision), voluntary short and long-term disability, voluntary additional life, Sect. 125 dependent care, Health Savings Account (HSA), 401(k) retirement plan with company match, paid time off (PTO), and professional development opportunities.

Drug Free Workplace

M6 is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Reasonable Accommodations

As an Equal Opportunity Employer, M6 is committed to providing reasonable accommodation to applicants with disabilities. If you are interested in applying for employment with M6 and need assistance or accommodation to use our website, please contact us by phone (843) 258-9947. Provide your contact information and describe the nature of your accessibility issue. We will only respond to inquiries related to accommodation requests.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More jobs at Morgan 6