IT Support Specialist (On-Site)
Role Overview
Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact [email protected] for assistance.
#Hypori
Key Skills for This Role
Full Job Posting
Responsibilities:
- Support processes and systems for asset inventory and management for hardware, software, and subscription services
- Support IT projects to completion with direction from the IT System Administrator
- Support issuing new computer hardware and disposition of end-of-life equipment
- Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
- Support IT requirements through direct employee and guest support within the physical office location
- Support conference room and video teleconference setup and troubleshooting as required
- Perform other related duties as required and identified in goals set by the CSO
Qualifications:
- 1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role.
- Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.).
- Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus.
- Strong troubleshooting and problem-solving skills.
- Strong English communication skills: the ability to clearly communicate with technical and non-technical users
- Experience with a standardized ticketing system and documenting work tickets is preferred
- CompTIA A+ Certification is required
- CompTIA Security+ Certification is required
- Ability to lift and move computer equipment up to 40 lbs
- Compensation: The anticipated base salary for this position is $65,000–$75,000 annually, commensurate with experience.
- Position of Trust: Applicants selected for this position will be subject to a personal security investigation and must be a US citizen.
- Location: Austin, TX. This is an in-office position 5 days a week.
- Preferred Attributes:
- Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required
- Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization
About Us
Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact [email protected] for assistance.
#Hypori
Preferred Qualifications
- Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus.
- Experience with a standardized ticketing system and documenting work tickets is preferred
About Hypori
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