IT Support Specialist | Network Engineer

Role overview

Responsibilities

• Provide first- and second-level support and resolve workstation, peripheral, application, and connectivity issues.
• Install, configure, maintain, and troubleshoot workstations, operating systems, applications, and IT equipment.
• Monitor network and system health; configure and maintain network devices and troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP issues.
• Support network upgrades, expansions, migrations, deployments, office moves, and technology rollouts.
• Maintain network diagrams, IP records, configuration documents, technical inventories, and asset records.
• Support user accounts, access permissions, password resets, Microsoft 365, email, cloud services, and remote access.
• Maintain security controls and endpoint protection; investigate alerts, suspicious activity, and vulnerabilities.
• Perform backups, patching, updates, and routine maintenance; participate in disaster recovery and resilience testing.
• Manage tickets, incidents, service requests, prioritization, escalations, vendor coordination, and root-cause analysis.
• Prepare incident and performance reports, guide and train users, and identify improvements to service, reliability, performance, and security.

Requirements

• Proven experience in IT support, network administration, network engineering, systems administration, or a related technical role.
• Strong troubleshooting and problem-solving across hardware, software, operating systems, and networks.
• Good understanding of TCP/IP, DNS, DHCP, VLANs, VPN, LAN/WAN, Wi-Fi, routing, and switching.
• Hands-on experience with routers, switches, firewalls, wireless access points, and network equipment.
• Familiarity with Windows, Microsoft 365, Active Directory, business applications, network monitoring, diagnostic, ticketing, and remote-support tools.
• Knowledge of IT security, endpoint protection, access control, patch management, and cybersecurity practices.
• Strong documentation, reporting, communication, and interpersonal skills; able to prioritize incidents and support diverse users.
• IT service-management experience is preferred; cloud, virtualization, server, storage, backup, monitoring, and security-tool experience is advantageous.
• Relevant certifications and a diploma or bachelor's degree in IT, computer science, network engineering, information systems, or a related field are advantageous/preferred.

Development opportunities

• The role offers exposure to enterprise IT systems, infrastructure projects, networking, cloud technologies, and security solutions.
• Training and opportunities to obtain industry-recognized IT and networking certifications are described.
• Potential progression includes network, systems, infrastructure, administration, and IT operations roles.