IT Support Specialist

Who We Are

The Role

Responsibilities

• The essential functions include, but are not limited to the following:
• Support office/field inquiries via phone/email/ in-person to resolve hardware issues.
• Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services.
• Maintain a broad knowledge of operating systems, programming languages, and hardware.
• Maintain and track all hardware (printers, laptops, etc)
• Assist in onboarding/orientation of new employees.
• Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
• Perform hardware and software upgrades as required.

Requirements and Skills

• 1–2 years supporting PCs, laptops, printers, and peripherals; some server exposure a plus.
• Experience deploying and troubleshooting Windows 10/11 Professional.
• Experience troubleshooting Microsoft Office and O365 (Outlook, Teams, OneDrive, SharePoint).
• Experience installing, configuring, and troubleshooting standard desktop and line-of-business applications.
• Familiarity with Microsoft Entra ID and Active Directory.
• Familiarity with Microsoft Intune, mobile device management (MDM), and disk imaging/deployment principles.
• Familiarity with basic networking principles (DNS, DHCP, VPN, Wi-Fi, Cat 5e or higher cabling).
• Baseline understanding of cybersecurity principles a plus.
• Experience with Freshservice or a similar ITSM/ticketing platform.
• Comfortable delivering remote support by phone and through remote desktop/screen-sharing tools.
• Excellent communication skills, both verbal and written.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Strong sense of ownership and follow-through, with appropriate escalation.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly; CompTIA A+ or similar certifications a plus.
• Offer ideas, suggestions, and seek processes to be the best in our industry.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.