IT Support Specialist

Role overview

Responsibilities

• Provide helpdesk coverage and troubleshoot employee requests involving desktop, laptop, mobile, and network services.
• Resolve or escalate incidents while maintaining strong customer support, response times, and documentation.
• Develop IT support procedures and customer service guidelines.
• Maintain relationships with business units and contribute to production teams.
• Proactively identify environmental issues, apply performance tuning, and research technologies for potential deployment.
• Participate in scheduled week-long off-hours on-call rotations for maintenance and emergencies.
• Manage inventory, workstation builds, user account provisioning, and permissions.

Required skills

• Strong client hardware and software, email and messaging troubleshooting, and mid- to advanced-level Windows OS experience.
• Proficiency with Microsoft Office Suite and production software such as Adobe, Maya, ZBrush, and Visual Studio.
• Understanding of system concepts and the ability to explain them to end users and technical teams.
• Familiarity with distributed build systems, SAN, NAS, iSCSI, basic networking, and security concepts.
• Ability to manage competing demands, work across projects, and communicate effectively with users, vendors, management, and staff.
• Ability to take ownership, meet commitments, complete work on time, and respond when support needs arise.

Preferred experience

• Linux and Mac OS experience are a strong plus.
• Experience or appreciation in platform, computer, or video gaming is preferred.

Work arrangement

• Flexibility is possible, but the role is considered primarily in person with daily reporting to offices in Playa Vista, California.

Compensation

• The estimated base pay range is $86,000 to $129,000 USD per year.
• The role may also be eligible for a bonus package and benefits.