eightfold
IT Support Specialist
Modern Technology Solutions, Inc.
Lorton, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago
Full Job Posting
- Provide Tier I/II technical support for hardware, software, and network-related issues
- Troubleshoot and resolve user account issues
- Reset passwords and support identity/access management processes
- Diagnose and resolve workstation, application, and connectivity problems
- Troubleshoot basic network issues including connectivity, switches, and routers
- Support and monitor network devices and infrastructure for performance and availability
- Assist with maintaining secure and reliable network operations
- Set up, configure, and deploy desktops and peripheral devices
- Install and update operating systems, applications, and security patches
- Perform routine maintenance and system upgrades
- Track and manage IT equipment inventory (hardware and software)
- Maintain accurate asset records and lifecycle documentation
- Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
- Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
- Collect all necessary receipts and documentation for Business Operations Manager
- Document daily deliveries and shipments to update inventory
- Create and generate detailed reports regarding IT equipment inventory
- Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments
- Provide professional, timely, and courteous support to all users
- Communicate technical issues and solutions clearly, both verbally and in writing
- Document support requests, resolutions, and processes in ticketing systems
- Develop and maintain user guides and standard operating procedures
- 3+ years of experience in IT support or help desk environment
- Experience troubleshooting Windows-based systems and common business applications
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
- Strong problem-solving and analytical skills
- Relevant certifications (e.g., CompTIA A+, Network+, Security+)
- Experience with ticketing systems and IT service management tools
- Familiarity with asset management systems
- Experience supporting secure or regulated environments
- Bachelor's Degree or equivalent experience.
- TS/SCI or the able to obtain one
About Modern Technology Solutions, Inc.
IT Services & Consulting2681 employeesFounded 1993
Engineering services and technology solutions for national security.
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