IT Support Specialist / Help Desk Technician
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About the Role
**Job Title: IT Support Specialist / Help Desk Technician** **Key Responsibilities** **User Support** * Serve as the first point of contact for employees seeking technical assistance (in\-person, email, chat, or ticketing system) * Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and peripherals * Install, configure, and update operating systems and business applications **System Maintenance** * Set up new user
Key Skills for This Role
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Overview
Job Title: IT Support Specialist / Help Desk Technician
User Support
- Serve as the first point of contact for employees seeking technical assistance (in-person, email, chat, or ticketing system)
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and peripherals
- Install, configure, and update operating systems and business applications
System Maintenance
- Set up new user accounts, permissions, and passwords following IT security policies
- Perform routine system updates, patches, and backups
- Maintain IT asset inventory (hardware, software licenses, accessories)
Network & Security
- Troubleshoot basic network connectivity (Wi-Fi, VPN, LAN) and escalate complex issues
- Assist in enforcing security protocols (antivirus, endpoint protection, access controls)
Documentation & Training
- Create and update user guides, FAQs, and knowledge base articles
- Provide basic onboarding training for new hires on IT tools and best practices
Collaboration
- Escalate unresolved issues to Tier 2/3 teams or vendors
- Work with IT team to improve support processes and system reliability
Experience
1–3 years in IT support, help desk, or similar role
Technical
Windows/macOS, Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), ticketing systems (e.g., Jira, Zendesk, ServiceNow)
Soft Skills
Strong problem-solving, communication, and customer service; patient and clear with non-technical users
Education
Associate degree in IT, Computer Science, or equivalent experience; certifications (CompTIA A+, Network+, Microsoft Fundamentals) a plus
Preferred (Nice to Have)
- Experience with remote support tools (TeamViewer, AnyDesk, RDP)
- Basic knowledge of Google Workspace or collaboration platforms (Slack, Teams)
- Familiarity with Linux or scripting (PowerShell, Bash)
- ITIL framework awareness
- Pay: QAR70,000.00 - QAR85,000.00 per year
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