IT SUPPORT SPECIALIST (Help Desk)

Essential Duties and Responsibilities include

• Service as the point of contact for departments/employees seeking technical assistance over the phone, via email, in person.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues using various techniques.
• Quickly determine the best solution based on the issue and details provided by customers.
• Take ownership of issues and escalate as appropriate.
• Respond to tickets and projects that are assigned.
• Maintain and review various logs and documentation
• Install or change software to fix issues.
• Assist in the maintenance of hardware and software inventory.
• Remotely access hardware or software for clients to make changes and fix problems.
• Assess own strengths and weaknesses, strive to continuously build knowledge and skills, share expertise with fellow IT members.
• Contribute to building a positive team spirit, put success of the team above own interests, able to build morale and group commitments to goals and objectives, support everyone’s efforts to succeed.
• This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
• Supervisory Responsibilities:
• Requirements
• Must be 21 years of age or older.
• Must have a High School Diploma or GED/equivalent.
• Flexibility to work a variety of shifts.
• Excellent communications skills – clear and informative.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Detail oriented, with good problem-solving, analytical, and team-working skills.
• An openness to learning new technologies.
• Basic troubleshooting knowledge of MS Windows and Office
• Experience with AS400, ACSC CMS/SMS, SWS, Micros simphony POS, Opera PMS, are desired, but not a requirement.
• IT Certifications in related fields are a plus.
• Must be able to lift and carry up to 50 lbs.

Work Environment