{bc}
Apply
betterteam

IT Support Specialist (Entry Level - Tier 1)

The Timothy Initiative
Raleigh, USA
Full-time
Entry
Onsite
USD 19.23-24.04 hourly / hour
Discovered 1 months ago
WindowsmacOS

Full Job Posting

  • Serve as the first point of contact for IT support requests (in person, phone, or email).
  • Troubleshoot and resolve basic hardware, software, and connectivity issues.
  • Escalate more complex issues to senior IT staff as needed.
  • Track and update tickets to ensure timely resolution.
  • Set up and deploy new laptops, desktops, and peripherals.
  • Install standard software and ensure devices are properly configured.
  • Perform basic system updates, patches, and reimaging.
  • Prepare devices for onboarding and offboarding employees.
  • Maintain printers, conference room equipment, and other office technology.
  • Ensure company devices are functioning properly and are ready for use.
  • Assist with troubleshooting onsite IT issues quickly and effectively.
  • Track inventory of IT equipment (laptops, monitors, accessories, etc.).
  • Assist with ordering and receiving new equipment.
  • Maintain accurate records of assigned devices and inventory levels.
  • Help standardize equipment and ensure proper lifecycle management.
  • Assist users with password resets, account access, and basic application issues.
  • Provide support for common tools such as email, file sharing, and collaboration apps.
  • Guide users on simple troubleshooting steps and best practices.
  • Document common issues and solutions for internal use.
  • Assist in maintaining simple IT procedures and setup guides.
  • Follow standard IT processes for onboarding, offboarding, and device provisioning.
  • You are a passionate follower of Jesus, with a demonstrable heart for His Great Commission. You are an avid learner with a desire to grow and be part of shaping an organization with big goals.
  • Alignment with our mission, vision, and core values.
  • Basic understanding of computer hardware and software
  • Familiarity with Windows and macOS environments
  • Good Communications and customer service skills
  • Organized and able to manage multiple small tasks
  • You work well as part of a team and demonstrates a helpful, diplomatic and caring attitude to all.
  • Required to work in the main office in Raleigh, NC.
  • Maintains a personal relationship with Jesus Christ as a top priority.
  • Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of TTI, and faithfully upholds TTI’s ministry in prayer.
  • Must be in agreement with the TTI Statement of Faith, Mission, Vision, and Values.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at The Timothy Initiative

Financial Analyst, FP&A

Raleigh, USA

Discovered 2 weeks agoFull-time

Grants and Projects Manager

Raleigh, USA

Discovered 1 months agoFull-time

Finance Assistant (FT or PT)

Raleigh, USA

Discovered 1 months agoFull Time, Part Time