indeed
IT Support Specialist
Greenfox
Edmonton, CAN
Internship
Intern
Onsite
Discovered 1 weeks ago
IT support and troubleshootingSoftware testing and retesting fixesBug reportingWindows PCsMicrosoft 365 or similar office, email, and collaboration appsiPhone and Android devices
Role Overview
Early-career role in the IT department, working directly with the AI and IT Manager.
Work includes business-application testing, documentation, staff training, and first-line IT support.
The first month includes shadowing office teams to learn how the business operates.
Key Skills for This Role
IT support and troubleshootingSoftware testing and retesting fixesBug reportingWindows PCsMicrosoft 365 or similar office, email, and collaboration appsiPhone and Android devices
Full Job Posting
Role overview
Early-career role in the IT department, working directly with the AI and IT Manager.
Work includes business-application testing, documentation, staff training, and first-line IT support.
The first month includes shadowing office teams to learn how the business operates.
Application testing
- Test new features, updates, and fixes before release, following scripts and checking Windows PCs, iPhone, and Android devices.
- Write bug reports with steps, expected and actual results, screenshots, or screen recordings; retest fixes.
- Organize feedback from application users for the AI and IT Manager.
Documentation and training
- Write step-by-step guides, record and edit short voice-over how-to videos, and update internal help articles as features change.
- Train office and field staff on business applications, including the ERP system, in person at head office and by video call for branches.
- Support new-employee system setup and onboarding; occasionally travel to branches for hands-on training.
IT support and coordination
- Act as first contact for everyday laptop, email, password, printer, video-call, and file-sharing issues; resolve or escalate and follow through.
- Coordinate account and device onboarding and offboarding with the external IT support partner and track equipment accurately.
- Send monthly IT invoices to Accounting and flag recurring issues to the AI and IT Manager.
Must-have qualifications
- Diploma or certificate in IT, Computer Systems Technology, or a related field, or equivalent hands-on experience.
- Some hands-on IT support experience, including co-op, internship, part-time help desk, or comparable experience.
- Comfort with Windows PCs, office/email/collaboration applications such as Microsoft 365, and iPhone and Android devices.
- Strong written English, comfort recording your voice, patience and clarity when teaching, and attention to detail.
- Valid Class 5 driver's licence and ability to travel occasionally to branches.
Nice-to-have qualifications
- Experience testing software, writing bug reports, or using GitHub Issues, Jira, Trello, or a similar task tracker.
- Experience with Loom, Camtasia, OBS, Clipchamp, or similar screen recording and video editing tools.
- Technical writing, help-centre, CRM or ERP, teaching, training, or customer-facing experience.
- Microsoft or CompTIA certifications such as MS-900, CompTIA ITF+, or A+; experience in construction, manufacturing, or trades.
Development opportunities
- Within the first year, gain hands-on training and responsibility in software testing and releases and learn how the software and manufacturing and installation business operate.
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