About This Role
Job Title: IT Support Specialist
Company: Neolant LLC
Location: Doha, Qatar
Employment Type: Full-Time
About the Company
Neolant LLC is a technology-focused organization based in Doha, Qatar, providing innovative IT solutions, systems integration, and technical support services to clients across various industries. The company is committed to delivering reliable, secure, and efficient technology environments that support business growth.
Position Summary
The IT Support Specialist will be responsible for providing technical assistance, troubleshooting IT-related issues, and maintaining the organization’s hardware, software, and network systems. The ideal candidate will ensure smooth day-to-day IT operations and deliver high-quality support to internal users and clients.
Key Responsibilities
- Provide first-line and second-line technical support for hardware, software, and network issues
- Install, configure, and maintain computers, printers, servers, and other IT equipment
- Troubleshoot and resolve system, application, and connectivity issues in a timely manner
- Manage user accounts, permissions, and access control across systems
- Support Windows, macOS, and commonly used business applications
- Monitor IT systems performance and ensure optimal functionality
- Assist in network maintenance, including LAN/WAN and Wi-Fi troubleshooting
- Maintain IT documentation, asset inventory, and support logs
- Escalate complex technical issues to senior IT staff or vendors when necessary
- Ensure compliance with IT security policies and data protection standards
- Support system updates, patches, and backups
Requirements
- Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
- 2+ years of experience in IT support or helpdesk role
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
- Familiarity with Active Directory, email systems, and IT ticketing systems
- Good understanding of hardware diagnostics and troubleshooting
- Excellent problem-solving and communication skills
- Ability to work under pressure and manage multiple support requests
- Certifications such as CompTIA A+, Network+, or Microsoft (preferred)
- Fluency in English (Arabic is an advantage)
What We Offer
- Competitive salary package
- Professional development and training opportunities
- Exposure to enterprise IT systems and infrastructure
- Supportive and collaborative work environment
الراتب المدفوع: QAR٠٫٠٠ لكل عام
موقع العمل: بشكل شخصي
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