IT Support Specialist

Michael Baker International understands that people require choices in where they want to begin to build a sustainable future. For more than 85 years, Michael Baker International has maintained an entrepreneurial work environment that fosters great careers, which has ultimately brought great success to the organization. Michael Baker offers many opportunities to help you grow professionally to build your career. Whether it is in Finance, IT, Human Resources, Technology, Communications, Proposal Development, Legal or our National Practice and Market segments, take your next step with us and help make a difference in the lives of those you work with and those we serve.

Michael Baker International is seeking an IT Support Specialist I to join our Corporate IT team in Chicago, IL. In this role, you will provide front-line technical support to employees and clients — resolving hardware, software, and system issues through a structured ticketing environment while partnering with cross-functional technology teams to deliver reliable, end-to-end IT service. This is a hybrid work schedule with 3 days a week in office.

No sponsorship is provided for this role; all candidates must be eligible to work for any employer in the United States without restrictions indefinitely.

Deliver on-site and remote technical support to employees and clients, ensuring timely and effective resolution of hardware, software, and printing issues

Maintain complete lifecycle ownership of support tickets — from intake through resolution — utilizing strong communication skills to keep end users informed at every stage

Execute computer builds and personalization using Microsoft System Center Configuration Manager (SCCM), ensuring standardized imaging and software deployment across the organization

Resolve Microsoft application issues including Windows OS and Microsoft 365 / Office Suite, applying systematic troubleshooting methodology to diagnose and fix root causes efficiently

Administer Active Directory user accounts and directory services to support employee onboarding, offboarding, and access management requests

Coordinate with Infrastructure, Server, VoIP, and Network teams to escalate and resolve complex incidents that exceed Tier 1 or Tier 2 resolution capacity

Partner with hardware vendors to facilitate equipment replacement and repair, ensuring minimal disruption to end-user productivity

Strengthen organizational IT reliability by proactively identifying recurring issues and contributing to knowledge base documentation and process improvement efforts

Two-year degree in Computer Science, Information Systems, or related field; applicable experience accepted in lieu of degree

0–3 years of IT help desk, desktop support, or related technical support experience

Demonstrated experience troubleshooting Microsoft applications including Windows OS and Microsoft 365 / Office Suite

Hands-on Active Directory experience including user account management, password resets, and basic directory administration

Experience using a ticketing system (e.g., ServiceNow, Jira, Remedy, or equivalent) to log, prioritize, and resolve end-user support requests

Ability to build, configure, and troubleshoot end-user hardware including laptops and desktop computers

Strong written and verbal communication skills with the ability to translate technical issues into clear, user-friendly explanations

Ability to manage multiple open tickets concurrently and adapt priorities in a dynamic, fast-paced environment

Medical, dental, vision insurance

401(k) Retirement Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life, AD&D, short-term, and long-term disability

Professional and personal development

Generous paid time off

Commuter and wellness benefits

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*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.