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IT Support Specialist

Charger Logistics Inc
Brampton, CAN
Full-time
Mid · 2+ years experience
Onsite
Discovered 3 weeks ago
Windows 10macOSMicrosoft 365Microsoft TeamsActive DirectoryEntra ID

Full Job Posting

Responsibilities

  • Provide Tier 1/Tier 2 support by phone, email, chat and in person, resolving most issues on first contact.
  • Log, prioritize and track tickets in the helpdesk system within agreed SLAs.
  • Troubleshoot Windows/macOS devices, printers, mobile devices and peripherals.
  • Manage user accounts, passwords, SSO and permissions in Okta, Active Directory / Entra ID and Microsoft 365, and enrol users in MFA (Okta Verify, Microsoft Authenticator).
  • Onboard new hires (laptop setup, Outlook mailbox, Microsoft Teams, Okta apps) and offboard leavers by revoking access and recovering equipment.
  • Diagnose basic network issues (Wi-Fi, VPN, DNS, DHCP) and escalate complex cases with clear notes.
  • Maintain IT asset inventory and keep knowledge-base articles up to date.

Requirements

  • 2–3 years in IT helpdesk, desktop support or a similar role.
  • Diploma or degree in IT or a related field, or equivalent experience.
  • Hands-on experience with Windows 10/11, macOS, Microsoft 365 (Outlook, Teams), Active Directory / Entra ID and Okta, including MFA setup.
  • Experience with a ticketing system (e.g., ServiceNow, Jira Service Management, Freshservice).
  • Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN.

Benefits

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth

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