IT Support Specialist
Skills
About This Role
Job Summary
We are looking for a mid-level
IT Support Specialist – Formative
to support and manage our organization’s IT systems, infrastructure, and end-user technology for our Fitness Brands.
This role requires a solid understanding of network administration, system management, and day-to-day user support.
You’ll work closely with internal teams to ensure the stability, security, and efficiency of our IT operations.
These roles' location will be based in Abu Dhabi and Sharjah.
Key Responsibilities
- Administer and support Windows-based servers, user workstations, and cloud services (Microsoft 365, Azure, etc.).
- Maintain Active Directory, file servers, user accounts, and group policies.
- Provide Level 1 and 2 technical support for hardware, software, printers, network issues, and other IT-related incidents.
- Monitor and manage network performance, security updates, and antivirus systems.
- Conduct regular backups, disaster recovery checks, and ensure data integrity.
- Support IT projects, including system upgrades, network improvements, and onboarding/offboarding processes.
- Maintain and document IT procedures, asset inventory, and support records.
- Work with vendors for IT equipment, software licensing, and technical support cases.
Education & Certifications
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Certifications such as CompTIA Network+, Microsoft Certified (MCSA/MD-100/MD-101), or ITIL are preferred.
Experience
- 3–5 years of experience in IT support and system administration roles.
- Female Candidates is highly preferred.
- Driver's license is highly preferred.
- Hands-on experience with Microsoft Windows Server, Active Directory, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Familiarity with backup systems, endpoint protection, and remote desktop tools.
Skills
- Strong troubleshooting and analytical skills.
- Good communication and documentation abilities.
- Ability to manage multiple tasks with minimal supervision.
- Team player with a proactive attitude.
- Nice to Have:
- Exposure to cloud infrastructure (Azure/AWS) and virtualization (Hyper-V/VMware).
- Experience with network equipment such as routers, firewalls, and switches.
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