indeed
IT Support Specialist
jana group - al sorour bakeries
Abu Dhabi, UAE
Mid-Senior
Onsite
AED 3,000/month
Discovered Yesterday
IT supportHelpdeskWindowsMicrosoft 365Basic networkingIT service management
Role Overview
Provide first- and second-line IT support to staff, in person and remotely.
Key Skills for This Role
IT supportHelpdeskWindowsMicrosoft 365Basic networkingIT service management
Full Job Posting
Role overview
Provide first- and second-line IT support to staff, in person and remotely.
Responsibilities
- Troubleshoot hardware, software, network, and account issues.
- Set up and maintain laptops, printers, and other devices.
- Manage user accounts, access, and permissions.
- Log, track, and resolve tickets within agreed timelines.
- Support system updates, backups, and security best practices.
Requirements
- 2–3 years of experience in an IT support or helpdesk role.
- Good knowledge of Windows, Microsoft 365, and basic networking.
- Strong problem-solving skills and a patient, service-minded attitude.
- Clear communication with technical and non-technical colleagues.
- Relevant certification such as CompTIA A+ or Microsoft is a plus.
- Diploma preferred.
- IT service management: 2 years required.
- Willingness to travel: 100% required.
Pay
- AED 3,000–4,500 per month.
Workplace
- Work location is in person.
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