IT Support Officer (Entry / Junior Level)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
c-xperto seeks an entry-level IT Support Officer for a full-time remote role providing first-line technical assistance. Responsibilities include diagnosing hardware/software issues, setting up computers, and documenting incidents.
Key Skills for This Role
Full Job Posting
Role Description
This full-time remote IT Support Officer (Entry / Junior Level) role at c-xperto focuses on providing first-line technical assistance to internal teams and clients.
The IT Support Officer will respond to support tickets, chats, and emails, diagnose basic hardware and software issues, and guide users through step-by-step solutions.
Daily tasks include setting up and configuring desktop computers, assisting with printer installation and connectivity, and performing routine checks to ensure systems are functioning properly.
The role also involves documenting incidents and resolutions, escalating complex issues to senior team members, and following established procedures and service-level agreements.
The IT Support Officer will collaborate with colleagues, maintain clear communication with users, and continuously learn new tools and technologies relevant to the environment.
Qualifications
- Ability to deliver responsive Technical Support and user assistance, including clear communication and customer-focused service.
- Strong Troubleshooting skills for identifying, diagnosing, and resolving common hardware and software issues.
- Foundational knowledge of Information Technology concepts, operating systems, and basic networking principles.
- Hands-on experience or familiarity with Desktop Computers, including installation, configuration, and routine maintenance.
- Basic Printer Support skills, such as setup, driver installation, and resolving connectivity or printing errors.
- Effective written and verbal communication skills, with the ability to explain technical steps in simple terms.
- Organized and detail-oriented approach to logging tickets, documenting solutions, and following procedures.
- Ability to work independently in a remote setting while collaborating with a distributed IT team.
- Willingness to learn and adapt to new tools, systems, and support processes.
- Relevant coursework, certification (e.g., CompTIA A+ or similar), or experience in an entry-level IT support or helpdesk role is an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career