IT Support & Network Analyst
Role Overview
Tata Chemicals Europe is seeking a customer-focused IT Support and Network Analyst to join a small IT team supporting a multi-site manufacturing business.
The role works with employees across the organisation and coordinates with remote Infrastructure and Network teams within the parent company.
Key Skills for This Role
Full Job Posting
Role overview
Tata Chemicals Europe is seeking a customer-focused IT Support and Network Analyst to join a small IT team supporting a multi-site manufacturing business.
The role works with employees across the organisation and coordinates with remote Infrastructure and Network teams within the parent company.
End-user support
- Deliver first-class IT support to users across multiple UK sites.
- Diagnose and resolve hardware, software, network, and systems issues.
- Provide face-to-face, telephone, and remote support to employees at all levels.
- Explain technical issues clearly and ensure excellent customer service and positive user experiences.
Infrastructure and network support
- Support local network infrastructure, including switches, wireless networks, connectivity, and associated hardware.
- Monitor performance and identify opportunities for improvement.
- Work with Group Infrastructure and Network teams to resolve incidents and implement changes.
- Support cybersecurity initiatives, patching activities, and technical compliance requirements.
Multi-site IT operations
- Provide IT support and coordination across multiple manufacturing and office locations.
- Travel to sites as required to support users and deliver projects.
- Maintain consistent IT standards, equipment, and support processes across locations.
Projects and improvement
- Support implementation of new technologies and business systems.
- Participate in infrastructure, cybersecurity, networking, and digital transformation projects.
- Identify opportunities to improve service levels and user satisfaction.
- Contribute to disaster recovery, business continuity, and operational resilience activities.
Skills, knowledge and expertise
- Previous experience in an IT Support, Infrastructure Support, or Network Analyst role.
- Experience supporting a multi-site organisation and working with a centralised or remote infrastructure or network team.
- Strong understanding of Microsoft and VMware technologies and end-user computing.
- Experience supporting networking infrastructure and troubleshooting connectivity issues.
- Proven record of delivering excellent customer service.
Essential skills
- Strong interpersonal and communication skills.
- Ability to work effectively with users who have varying levels of IT knowledge.
- Excellent problem-solving and diagnostic skills.
- Customer-focused approach with a genuine desire to help people.
- Organised, proactive, and able to manage multiple priorities.
- Ability to build strong working relationships across all levels of the business.
Desirable experience
- Experience in manufacturing, chemical, engineering, or other industrial environments would be beneficial.
- Knowledge of cybersecurity best practices would be beneficial.
- Experience supporting ERP systems such as SAP would be beneficial.
Benefits
- 37 days of annual leave inclusive of bank holidays.
- An additional paid day off each year to volunteer for a good cause.
- Contributory pension scheme, life insurance, healthcare, and optional benefit schemes.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career