IT Support Intern

Responsibilities:

• First-Contact Support: Answer incoming calls, emails, and live chats; act as the first line of defense for user issues.
• Issue Diagnosis & Troubleshooting: Resolve standard problems with operating systems (Windows, MacOS, Linux), office productivity suites (Microsoft 365, Google Workspace), and local printers or peripherals.
• Hardware Configuration & Software Installation: Configure, assemble, and deploy desktop and laptop hardware, while installing and setting up operation systems and authorized business software applications.
• Account & Access Management: Handle password resets, multi-factor authentication (MFA) setups, and basic user provisioning in directories like Active Directory.
• Ticket Logging & Documentation: Record all incidents, steps taken, and resolutions accurately inside a ticketing system.
• Escalation: Transfer unresolved or complex issues to Level 2/Level 3 technical teams with clear notes.
• Follow-Up: Contact users after a fix to confirm the problem is truly resolved and document solutions in the internal knowledge base.
• Assist in asset management and pre-prepping equipment for business use.
• Assist in IT Infrastructure ongoing projects.
• Other tasks and responsibilities as assigned.
• Pay Rate: $20.00/hr.
• Pay Rate:
• $20.00/hr.

Qualifications:

• High school diploma or equivalent required
• Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Information Technology (IT) / Information Systems, Computer Science, or a related field.
• Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus.
• Basic proficiency in Windows, macOS, or Linux environments.
• Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.
• Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.
• Strong written and verbal communication skills.
• Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Ability to sit or stand for extended periods
• Repetitive hand and wrist movements.
• Ability to lift, move, and transport IT equipment (such as desktop computers, monitors, printers, peripherals) weighing up to 25 pounds.

Physical Requirements:

Benefits:

• Applied Engineering is a 100% employee-owned engineering and technology consulting company dedicated to providing exceptional talent and technology. We have won numerous awards, including Best Place to Work and Top Place to Intern.
• Our unique company culture blends top talent, total technology, and absolute adaptability. We offer a career trajectory few others can match, with opportunities to take on roles and projects aligned with your skills and interests.
• In addition, we offer a comprehensive compensation and benefits package including:
• Competitive salary
• 401K retirement plan
• Paid time off
• Flexible work schedule

ADDITIONAL INFORMATION

Preferred Qualifications

• Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus.